Director, Resupply

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need

The Director, Resupply is responsible for overseeing the intake process and ensuring the qualification of patients or individuals in alignment with Synapse Health’s objectives. This role requires strategic thinking, leadership, and the ability to develop and implement processes to streamline Resupply procedures. 

What You Will Do

• Develop and implement strategic plans for resupply processes in alignment with Synapse Health’s goals. 
• Identify opportunities for process improvement and develop initiatives to enhance efficiency and effectiveness. 
• Oversee the Resupply process, including the receipt, review and processing of applications or requests for DME/HME equipment. 
• Develop standardized Resupply procedures and workflows and ensure adherence to established protocols. 
• Collaborate with teams and leaders to design meaningful performance indicators and reporting metrics. 
• Monitor Resupply metrics and implement strategies to optimize efficiency and client satisfaction. 
• Establish qualification criteria based on organizational requirements, regulatory standards, and best practices. 
• Collaborate with relevant stakeholders to define Resupply standards and eligibility criteria for DME/HME equipment. 
• Recruit, train, and supervise Resupply Team Leaders, ensuring that team members are equipped with the necessary skills and knowledge to perform their roles effectively. 
• Provide leadership and direction to the Resupply Team, fostering a culture of excellence, collaboration, and continuous improvement. 
• Implement quality assurance measures to ensure the accuracy and consistency of processes. 
• Monitor compliance with relevant regulations, policies, and procedures. 
• Conduct audits and reviews to identify areas for improvement and implement corrective actions as necessary. 
• Analyze Resupply data to identify trends, patterns, and areas for improvement. 
• Design and review regular reports on Resupply metrics, including volume, turnaround times, and outcomes. 
• Present findings to senior management and make recommendations for process enhancements or strategic adjustments. 
• Collaborate with internal stakeholders, including program managers, case managers, and legal counsel, to ensure alignment between Resupply processes and program requirements. 
• Liaise with external partners, such as referral agencies or regulatory bodies, to facilitate the Resupply process. 
• Partner with Product, Tech and Compliance to build out Omni Channel approach to customer experience. 

What You Need 

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. In addition, this role requires:

• Bachelor's Degree in a Healthcare related field or equivalent experience in DME industry required. 
• Proven experience in DME Resupply Order Processing, with 7-10 years in a leadership role. 
• Strong leadership and team management skills. 
• Excellent communication, interpersonal, and negotiation abilities. 
• In-depth knowledge of intake processes, qualification criteria, and regulatory requirements. 
• Experience in data analysis and reporting. 
• Familiarity with relevant software and tools for intake management. 

 What Sets You Apart

• Strategic Thinking: Demonstrates seeing the big picture, planning, and putting thought into action. 
• Adaptability: Adapts quickly to change and easily considers new approaches. 
• Analytical Thinking: Demonstrates the ability to deconstruct information into smaller categories in order to draw conclusions. 
• Decision Making: Manages to make the right decision in complex situations. 
• Leadership: Demonstrates the ability to influence and guide members of an organization. 

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.