Our Professional Services team seeks a Director of the Project Management Office to support our customers with the successful delivery, implementation, onboarding and training of their modern CIS solutions. As the Director of the Project Management Office, you will lead a team of Project Managers who deliver a comprehensive portfolio of software implementation projects on behalf of Advanced’s customers. The ideal candidate has experience building and leading a Project Management office, P&L responsibility for project delivery, comfort with direct customer contact, and experience utilizing a formal project management methodology leading to successful management of a portfolio delivery schedule.
Accountabilities:
●Manage and supervise a team of Project Managers by providing clear direction, assessing performance, training and coaching their skills development and continually improving their performance.
●Manage a portfolio of software implementation projects, with a focus on project execution and revenue delivery, to ensure successful project completion and achievement of Advanced’s Professional Services revenue.
●Manage revenue forecasts for the portfolio of active projects, and expense forecasts for the Project Management team.
●Allocate and manage team resources assigned to projects.
●Advise and assist Project Managers to ensure projects achieve delivery goals and timelines.
●Empower employees and foster teamwork in problem solving and decision-making.
●Remove bottlenecks and improve processes necessary to enhance quality, productivity, cost benefits, and customer satisfaction.
●Oversee the Project Management Office documentation and tools.
●Provide updates to business leadership on customer/project status, proactively identifying risks and resolving or escalating as appropriate.
●With the Project Managers, ensure that milestones and work in progress are approved according to contract acceptance criteria, invoiced on time, and paid in a timely manner.
●Perform administrative duties such as expense approvals, project time entry review, project plan updates, and invoice processing.
What we are looking for:
●7+ years relevant experience leading enterprise software implementations.
●4+ years of experience working in a PMO with a formal delivery methodology.
●Experience negotiating resources and deliverables within a matrix organization and with third- party vendors.
●Strong problem-solving skills. Must be able to analyze information to make independent decisions quickly and effectively.
●Proven financial acumen experience gained by managing projects valued at $1.5M to $10M.
●Proficient working with MS Suite of products (Project, Excel, Word, PowerPoint, SharePoint).
●Excellent written and verbal communication skills; capable of interfacing effectively with management, staff, and customers.
●Customer-focused and strong attention to detail.
●Travel availability up to 50% throughout North America. Unrestricted ability to travel internationally (mostly within US, Canada, and Caribbean).
What would make you stand out:
●Municipal or Utility sector software implementation experience
●Prior Project Management Office or Project Portfolio Manager experience
●PMP or similar certification
●Demonstrated understanding of cloud solutions and concepts
What we can offer:
●3 weeks' vacation and 5 personal days
●Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
●Employee stock ownership and RRSP/401k matching programs
●Lifestyle rewards
●Remote work and more!
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
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