Director, Professional Services

DIRECTOR, PROFESSIONAL SERVICES (M/F)

(Singapore - Singapore)

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter.

THE OPPORTUNITY

CONTEXT: 

Our Professional Services Team is responsible for the implementation of our solution together with our partners. 

ROLE: 

As a Professional Services Director, you will oversee the successful implementation of Ivalua’s solutions across a portfolio of projects. Leading a team of Implementation Specialists and Implementation Leads, you will ensure project success by managing scope, budget, timeline, and quality while working cross-functionally with Engineering, Data Intelligence, and Product teams. You will play a pivotal role in customer satisfaction, partner support, and risk mitigation, while also contributing your own functional and technical expertise to project delivery.

WHAT YOU WILL DO WITH US 

• Project Execution & Delivery
• Guarantee successful execution of all projects in your portfolio, ensuring timeliness, budget control, scope management, and quality
• Define and enforce operational processes to improve project efficiency
• Support the team operationally by providing best practices on business and Ivalua's solution
• Customer & Partner Management
• Serve as the primary point of contact for customer executives, building and maintaining strong relationships
• Provide governance and oversight for projects led by partners, ensuring alignment with Ivalua standards
• Manage risks and escalations effectively, securing remediation plans when needed
• Financial & KPI Management
• Secure ARR (Annual Recurring Revenue) and gross margin on services, ensuring financial objectives are met
• Track and manage Professional Services KPIs (e.g., project profitability, resource utilization, customer satisfaction, time-to-value)
• Identify inefficiencies in project delivery and drive continuous improvements
• Leadership & Team Development
• Recruit, manage, and mentor a high-performing Professional Services team
• Empower and grow team members through coaching, training, and development programs
• Provide functional and technical guidance, ensuring the team gains deep knowledge of Ivalua’s platform
• Strategic & Product Contribution
• Contribute to the definition and execution of the Professional Services strategy
• Actively support the Innovation Success initiatives, working with customers to identify potential gaps and improvements for future implementations

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• 10+ years of experience in software development, project management, or professional services
• Strong procurement experience and understanding of Source-to-Pay processes
• Ability to manage multiple projects in a fast-paced, high-pressure environment
• Exceptional problem-solving and decision-making skills
• Strong communication and stakeholder management abilities
• Proven people management and leadership skills, with experience developing and mentoring teams
• Experience working in a multicultural, global environment

Travel Expected

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalised interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

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