Senior Project Manager

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

• Develop and manage detailed schedules to deliver technical and consulting services to GitLab customers
• Manage customer expectations, project scope, and resources needed to successfully deliver to customer needs
• Develop and communicate project schedule, status, risks and issues to all levels of stakeholders, ranging from technical staff to executives
• Manage customer escalations, coordinating with customers and GitLab stakeholders (e.g., executive team, sales, technical account managers, etc.)
• Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
• Set and achieve forecast goals by setting expectations with the customer and working closely with the Technical Architect and project engineers
• Act as a liaison to Partner Consultants and/or delivery partners
• Develop a functional knowledge of GitLab technologies
• Maintain an awareness of emerging GitLab technologies

Professional Services Project Manager Requirements

• Knowledge of specific industry project management and technical delivery methodologies for software (e.g., Project Management Institute (PMI) methodologies, agile/scrum, and/or software SDLC)
• Bachelor’s degree in engineering, computer science or related field
• Demonstrated progressive experience working as a project manager on IT-based projects
• Demonstrated progressive experience managing projects with external customers or clients, preferably enterprise customers. Professional Services experience is a plus.
• Demonstrated ability to motivate the advisor team and individual contributors and mediate conflicts
• Experience using various project management and/or agile tools
• Understanding of software development lifecycle, preferably experience in an agile and/or DevOps environment
• Excellent customer-facing and internal communication skills
• Great written and verbal communication skills
• Solid organizational skills, including attention to detail and ability to handle multiple priorities
• Demonstrated ability to think strategically about business, products, and technical challenges
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.