About InvoiceCloud:
InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.
InvoiceCloud is seeking an experienced Director of Product, Payments to lead our long-term payments strategy and play a pivotal role in shaping the future of our payment processing capabilities. As a key member of the Product Management team, you will work cross-functionally with leadership, R&D, and external partners to drive innovation and deliver an exceptional payment experience for our billers and payers.
This role requires a strategic thinker with deep payments expertise, strong leadership skills, and a passion for delivering impactful results in a fast-paced, collaborative environment.
Key Responsibilities
- Develop and Execute a Strategic Payments Vision
- Define and communicate a comprehensive three-year payments strategy, including an annual Product Roadmap in collaboration with the R&D team.
- Regularly update the strategy to reflect emerging trends, technological advancements, and business needs.
- Establish and monitor key payments metrics, crafting initiatives to optimize performance.
- Lead Payments Product Management Efforts
- Manage and mentor Product Managers overseeing Payments scrum teams, fostering growth and excellence.
- Guide discovery processes, create business cases, and prioritize projects to refine the Product Roadmap.
- Provide oversight and feedback on project scopes, ensuring alignment with strategic objectives.
- Conduct deep-dive education sessions to equip Product & Engineering teams with the expertise to deliver high-quality payments solutions.
- Partner Relationship Management
- Serve as the primary liaison with key payment partners, including Chase Paymentech, PayPal, and American Express.
- Collaborate with internal teams on contract negotiations, pricing strategies, and partnership expectations.
- Align partner roadmaps with InvoiceCloud’s roadmap to drive mutual success.
- Coordinate and manage necessary network updates to maintain compliance and operational excellence.
- Payments Thought Leadership
- Stay ahead of market trends, technologies, and innovations to position InvoiceCloud as a leader in payments.
- Share insights and educate R&D teams to ensure roadmap alignment with industry developments.
- Represent InvoiceCloud in external thought leadership activities, enhancing the company’s presence and credibility.
- Advocate for Biller and Payer Success
- Develop a deep understanding of biller and payer workflows to identify pain points and opportunities for improvement.
- Drive initiatives that enhance overall satisfaction and engagement for all stakeholders.
Qualifications
Education: Bachelor’s degree in a quantitatively oriented field is required; advanced degrees in business, technology, or a related field are a strong plus.
Experience:
- 10+ years in a Payments role in Product, with a proven track record of success in roadmap execution and leadership, combined with growing scope of responsibilities.
- Hands-on experience working with payment processors like JP Morgan Chase is highly desirable.
- Demonstrated ability to build and execute long-term payments strategies.
Leadership: Skilled in managing and mentoring teams, with a passion for developing high-performing Product Managers.
Mindset: Entrepreneurial and detail-oriented with an owner’s mentality; driven by a passion for payments and customer satisfaction.
Communication: Exceptional written and verbal communication skills; adept at articulating strategic visions and technical details to diverse audiences.
InvoiceCloud is an Equal Opportunity Employer.
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].
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To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
What We Do
InvoiceCloud provides a complete, simple, and secure electronic bill presentment and payment solution. Our SaaS platform provides flexible and always-up-to-date online payment solutions that can be configured to meet the unique needs of your organization. And our simple-to-use interface engages customers throughout the payment process to deliver your highest ever e-payment adoption rates.
