About Us
Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world’s largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek’s 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.
About the Role
Chainlink Labs is seeking a Part-time Consumer Support, Product Solutions. to provide ongoing technical support to the users and node operators within the Chainlink Ecosystem. As Consumer Support, you will be responsible for responding to user inquiries, identifying and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams, maintaining accurate records, providing guidance and support, and participating in training sessions.
This role will require you to work a 12-hour shift on Saturdays and Sundays! Please only apply to this role if you are located in APAC, GMT+8 timezone
Your Impact
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Respond to user inquiries and provide technical assistance via supported communication channels
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Identify and troubleshoot first and second level technical issues on behalf of our users
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Collaborate with adjacent teams to resolve user issues as required
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Keep accurate records of user interactions and technical issues
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Provide guidance and support to users on the use of our software and data products
Requirements
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Strong familiarity with, and a deep interest in the blockchain/cryptocurrency space
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Experience in technical support or customer service in the software industry preferred
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Strong problem-solving skills and attention to detail
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Experience in reading logs
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Experience with shell (ex: bash, ZSH)
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Experience with block explorers
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Understanding of finance
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Experience creating documentation
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Preference for candidates with experience working with Solidity
All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).
Commitment to Equal Opportunity
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.
Global Data Privacy Notice for Job Candidates and Applicants
Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.
Top Skills
What the Team is Saying
What We Do
Chainlink Labs is the leading provider of secure and reliable Web3 services that have enabled trillions of dollars in transaction value across DeFi, insurance, gaming, NFTs, and other major industries. Chainlink Web3 services enhance smart contracts by connecting them to real-world data sources and off-chain computation across any blockchain and provide global enterprises with a universal gateway to all blockchains. Chainlink Labs is dedicated to the development and integration of Chainlink as the industry-standard Web3 services platform connecting the world to blockchains.
At Chainlink Labs, we empower the broader Chainlink community and build world-class Web3 solutions with global enterprises such as AWS, Google, T-Systems, and leading development teams at the forefront of the smart contract ecosystem, including Aave, Compound, Synthetix, GMX, and many more. Through a fusion of cutting-edge academic research and an industry focus on user needs, our mission is to enable the next generation of smart contracts and build a world powered by truth.
Why Work With Us
We offer employees the opportunity to help build a world-changing Web3 services platform. Smart contracts and blockchain technology are redefining major industries, from finance to gaming, and we're at the forefront of this global shift. As a remote-first workplace, you will be able to contribute from anywhere in the world.
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Chainlink Labs Offices
Remote Workspace
Employees work remotely.
Chainlink Labs is a fully distributed company that provides the tools and resources you need to thrive in your remote work environment. Benefits include a monthly co-working space stipend and a generous hardware allowance.
