Director, Product Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Comcast Business Mobile is a key product in the overall Comcast Business solution for small business customers. Our product management team helps in developing and launching solutions that meet and exceed customer needs. They collaborate with cross-functional teams to steer products from inception to market, ensuring they align with our business goals and customer expectations.
This business leader will primarily be responsible for driving the success of Mobile products through supporting the development of new Mobile products from inception to launch, supporting the management of Mobile products in market, ensuring a superior customer experience on Mobile products through active efforts to monitor and improve on their performance, and aligning the Mobile product space with broader company goals.
In this role, this individual will work cross-functionally with a diverse array of stakeholders in all facets of the job, while also managing a team with direct report(s). Among other duties, this individual will help execute customer research, strategic business cases, technology assessments, product launches, and more. Mobile’s core importance to Comcast Business ensures this role will have great exposure and visibility. Excellent opportunity for a well-rounded, collaborative problem-solver wanting to work on next-generation products. This individual will report to the Senior Director of Mobile Product Management.

Job Description

Core Responsibilities

• Internalizes and represents the voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
• Teams with Product Development to deliver high quality products on time.
• Partner closely with product, sales, operations, technology, and architecture teams to bring the product vision to life, delivering features in a lean, iterative, and nimble way
• Obtain product insights and translate them into actionable recommendations and requirements and other materials (ie. Executive summaries, vision documents, etc.)
• Conduct quantitative and qualitative analysis to determine product go-to-market strategy and active product improvements through the utilization of excellent strong analytical skills  
• Strategically evaluate and assess new opportunities, evolve our product strategy, and guide both short and long-term business planning
• Develop robust business cases to guide the direction and prioritization of the roadmap, the budget, and the company’s five-year-plan
• Manage a team of product managers and cultivate employee growth
• Partner with technology teams to understand benefits from new innovations, and turn them into actionable products or marketing possibilities
• Collaborate with leadership in product development, business operations, technology, sales, and across the company to achieve our mission and strategy
• Partner with business development teams on partnership opportunities to fill in hardware, software or general product gaps
• Demonstrates excellent project management skills, with a proven track record of successful delivery of projects on time, in line with budget expectations and to strategy.
• Consistent exercise of independent judgment and discretion in matters of significance
• Be on-site in Philadelphia or Denver office 4-days per week
• Other duties and responsibilities as assigned.

Minimum Requirements

• Generally requires 10+ years related experience
• Background in consulting, product management, business development, finance, or corporate strategy
• Experience in the telecommunications or wireless industry is a plus
• Experience leading cross-functional or matrixed organizations is a plus
• Has superior strategic, analytical, and problem-solving skills, and is capable of clearly communicating a long-term vision across the company and executive stakeholders
• Be comfortable with financial modeling and unstructured analytical data with exceptional business and financial acumen
• Natural collaborator, with excellent communication skills and strong executive presence
• Ability to derive strategic insights in the face of complex and often incomplete information
• Deep interest and understanding of consumer tech products and product lines
• Self-starter with ability to quickly grasp complex subject matter

Employees at all levels are expected to:

• Time shift flexibility to coordinate with offshore team as needed
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Creative, decisive, and able to work in a collaborative work environment
• Passion for leveraging critical thinking skills to improve end to end processes
• Possess a high level of intellectual curiosity and comfort with ambiguity
• Strong technical aptitude and experience leading teams in delivering superior solutions
• Ability to manage multiple tasks at different stages and to switch between tactical and strategic considerations several times per day
• Win as a team - make big things happen by working together and being open to new ideas.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Critical Thinking, People Leadership, Product Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.