Director, People Analytics

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
On the People Insights, Strategy, & AI team, our mission is to run and grows the business with relentless focus on the customer, 360° alignment, and pride in service - unlocking time, energy, and resources to propel our organization to world-class status. It's a big job, and we take it seriously. The role will support key stakeholders to reduce noise, streamline processes, look forward with strategic vision, and turn ambiguous asks into actionable projects and programs.
The Director, People Analytics plays a critical role in leveraging data to drive strategic Global People and organizational decisions, ensuring that workforce strategies are aligned with business goals. This role is essential in today's data-driven world, where organizations must make informed decisions about talent acquisition, retention, development, and engagement. By leading a team of analytics professionals, this role translates complex workforce data into actionable insights, enabling leaders to address challenges such as turnover, diversity, and productivity. The scope of this role spans from establishing robust data governance to delivering predictive analytics and fostering a culture of data-driven decision-making across the organization.
What you get to do in this role:

• Data Strategy Development: Define and maintain a roadmap for People Insights initiatives, ensuring alignment with HR and business strategies.
• Stakeholder Engagement: Meet with HR and business leaders to identify pressing challenges and opportunities where data insights can drive impact.
• Analytics Oversight: Guide the development of predictive models, dashboards, and reports to address workforce trends such as turnover, employee engagement, and inclusion
• Team Leadership: Mentor and manage a team of analysts, setting clear goals and providing ongoing feedback to develop their skills.
• Insight Presentation: Present data findings and actionable insights to executives and Global People leaders through visualizations, storytelling, and strategic recommendations.
• Collaborative Projects: Work cross-functionally with IT, finance, and other departments to integrate and analyze data from multiple sources.
• Tool Optimization: Evaluate and implement analytics tools, technologies, and systems to enhance the team's capabilities.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Years of experience: 4+ years leading people analytics teams
• Excel mastery is a must
• Experience with building out and driving development of dashboards in Tableau, PowerBI or a similar BI tool
• Preferably, you would also have experience leading people analytics at a large organization

JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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