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About the RoleThis role is responsible for leading the delivery of global network and team for Global Tech Solutions which includes: cloud and data center network and facilities, and stores network consisting of 3000+ stores, supply chain and campus networks and our international footprint. . This leader will work closely with and manage engineering staff located primarily in San-Francisco, Hyderabad Development Center (HDC) in India, and other remote North America locations (Ohio, Dallas, Atlanta) to support the goals and objectives of the business. The role must be capable of working in a matrix fast-paced organization and coordinating the delivery of multiple outcomes concurrently and will be hands on in terms of design, architecture and development and will lead the team from front in critical situations.
This leader must be technically astute, collaborative, transformative, inclusive, and must understand how their products impact the apps dev product team that they support and partner with including building out a safe, secure, reliable and performant platform. This leader must also be capable in building relationships with TechOps platform engineering peers and other engineering and info security leadership to socialize and enable the product and services that they provide.
As a people leader first and delivery manager second, this leader must build, inspire and lead the technical teams. This individual will have spent a majority of their career leading and transforming Network and Telecom teams into a platform engineering, DevOps, and cloud-first culture, as well as improving availability/resiliency, and increasing operations efficiency in partnership with other teams. This role will drive adherence to agile sprint and/or project milestones, including quickly implementing mitigation strategies when progress deviates from plan.
We are open to candidates in the San Francisco, New York City, and Dallas, TX markets. Compensation ranges will adjust based on candidate location.What You'll Do
What you will do:
- Transform a traditional network engineering team to a platform engineering, automation, cloud first, SRE mindset
- Identifies, recommends and drives multi-year Network and Telecom technology strategies to address business needs and unlocks business capabilities
- Translates the company/area strategic vision into actionable goals and objectives and key results measures for the team
- Drives and builds continual improvements into goals and yearly plans
- Actively engages with our product engineering teams in GapTech to help land strategic efforts including Cloud migration, cloud native container (Kubernetes migration), data center exit and modernization
- Manage matrix teams to deliver against team goals and objectives; define a hybrid future of work workforce that operates virtually from different locations
- Effectively innovate and operate outside the comfort zone of established methods and procedures
- Hire, mentor, coach, and support our culture of building extra-ordinary talent in a performance culture
Who You Are
Who you are:
- Experienced leader that can build and manage a high performing engineer teams and manage teams cross-functionally.
- Proven experience in one or more automation technologies (automating network, host provisioning, voice services, and call center platforms) – cloud voice and call center as a service, a plus
- Ability to design, implement, and troubleshoot Wi-Fi (e.g, access points) and security infrastructure
- Experience with Software Defined WAN (SD-WAN), DevOps, 5G, and virtualization, a plus
- Demonstrated progressive leadership responsibilities in a large-scale global network in private/on-prem and public cloud environments such as Azure, Amazon Web Services, or Google Cloud Platform
- Familiar with open source technologies and deep knowledge of public cloud offerings (e.g., cloud native load balancers and firewalls)
- Experience with traditional, cloud native, or open-source network observability/monitoring tool stack for actionable business or service insights (e.g., Netspy Glass, AppNeta, Naggios, Splunk, New Relic, etc..)
- Experience with DevOps & ITIL approach in running a superior service operations & delivery function
- Demonstrated ability to prioritize initiatives and features to align with the strategic objectives and with business goals; ability to assign recurring tasks and to utilize metrics to measure effectiveness.
- Thorough understanding of operational support processes, excellent business acumen and ability to direct team in dissecting and diagnosing complex problems; effectively managing relationships with a broad and diverse group of business partners; comfortably interacts and presents ideas and concepts to senior management
- Proficient in management of services globalization – MSP model
- Ability to travel as needed
Top Skills
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
