About the RoleThis role is responsible for leading the delivery of global data and voice network, which consists of cloud and data center network, stores network (2500+ stores), supply chain and campus networks and our international network footprint. This leader will work closely with and manage a geographically dispersed engineering staff to support the goals and objectives of the business. The role must be capable of working in a matrixed, fast-paced organization while coordinating the delivery of multiple initiatives. This leader will be hands on with a strong record of accomplishment in design, architecture, and development. This resource will be expected to mitigate and direct the team in critical situations, driving decisions that are paramount to business outcomes.
This leader should be technically astute, collaborative, transformative, inclusive, and must understand how their products impact the internal customers that depend on a solid network foundation while maintaining a safe, secure, robust, and reliable platform to support other engineering teams and services that they provide.
As a people leader first and delivery manager second, this leader must build, inspire, and lead the technical teams. This person will have spent most of their career leading and transforming Network and Telecom teams into platform engineering, DevOps, and cloud-first culture all while improving network availability and resiliency. This role will drive adherence to agile sprint and/or project milestones, including quickly implementing mitigation strategies when progress deviates from plan.What You'll Do
What you will do:
- Transform a traditional network engineering team to a platform engineering, automation, cloud first, SRE mindset
- Identifies, recommends, and drives multi-year Network and Telecom technology strategies to address business needs and unlocks business capabilities
- Translates the company/area strategic vision into actionable goals and objectives and key results measures for the team
- Drives and builds continual improvements into goals and yearly plans
- Actively engages with our product engineering teams in Gap Technology Solutions to help land strategic efforts including Cloud migration, data center migrations and modernization
- Manage matrix teams to deliver against team goals and objectives; define a hybrid future of work workforce that operates from various locations
- Effectively innovate and operate outside the comfort zone of established methods and procedures
- Hire, mentor, coach, and support our culture of building extra-ordinary talent in a performance culture
Who you are:
- Experienced leader that can build and manage high performing engineer teams and manage teams cross-functionally.
- Proven experience in network automation technologies (automating network, host provisioning, voice services, and call center platforms) – cloud voice and call center as a service, a plus
- Ability to design, implement, and troubleshoot Wi-Fi (e.g, access points) and security infrastructure
- Experience with CISCO Products, Software Defined WAN (SD-WAN), DevOps, 5G, and virtualization, is required
- Demonstrated progressive leadership responsibilities in a large-scale global network in private/on-prem and public cloud environments such as Azure, Amazon Web Services, or Google Cloud Platform
- Familiar with open-source technologies and deep knowledge of public cloud offerings (e.g., cloud native load balancers and firewalls)
- Experience with traditional, cloud native, or open-source network observability/monitoring tool stack for actionable business or service insights (e.g., Net Spyglass, Thousand Eyes, AppNeta, etc.)
- Experience with DevOps & ITIL approach in running a superior service operations & delivery function
- Demonstrated ability to prioritize initiatives and features to align with strategic objectives and with business goals; ability to assign recurring tasks and to utilize metrics to measure effectiveness.
- Thorough understanding of operational support processes, excellent business acumen and ability to direct team in dissecting and diagnosing complex problems; effectively managing relationships with a broad and diverse group of business partners; comfortably interacts and presents ideas and concepts to senior management
- Proficient in management of services globalization – MSP model
- Ability to travel as needed
Who You Are
Top Skills
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
