Director, Learning Experience - Field

About the RoleAs the Director, Learning Experience - Field, you will sit within HR’s Talent Management organization and will lead a team focused on creating learning and development programs and experiences for retail store employees who work at Athleta, Banana Republic, Gap, and Old Navy stores globally. In this role, you will partner across HR and other business leaders to align business and talent strategies with learning strategy design and delivery. You will unlock the strength and potential of your team to develop and deliver world class learning programs related to functional/technical training, leadership development, and new hire / onboarding training. In doing so, you will drive retail excellence and enable our talent strategies and practices to thrive.What You'll Do

• Lead and develop a high-performing team of Learning Experience Partners who develop and implement learning solutions tailored to retail store employees – fostering collaboration across the team and driving retail store employee development consistently and at scale

• Serve as a Talent Development SME, ensuring overarching quality and efficacy of learning solutions – that they address the prioritized development needs of Gap Inc. retail professionals.

• Collaborate with Talent Partners and other key leaders to design annual learning strategies that meet the priorities and needs of our business and Field population.

• Engage with Employee Experience team partners, as needed and applicable, to ensure appropriate design and delivery of learning strategies and solutions; partner with Inclusion & Belonging (I&B) to ensure learning solutions are engaging, inclusive, and aligned with the company’s values and diversity initiatives.

• Support design and delivery of Talent Lifecycle Program initiatives, when needed.

• Oversee the creation, deployment, and continuous improvement of learning programs and tools that address the unique needs of retail store teams, from frontline employees to store leaders.

• Collaborate with stakeholders to assess skill gaps and operational needs, translating them into scalable and impactful learning solutions.

• Ensure learning solutions are accessible, practical, and aligned with store-level business objectives, such as sales, customer experience, and operational excellence.

• Establish standardized processes for developing and delivering learning experiences across stores, ensuring consistency while allowing for flexibility to address local and brand-specific needs.

• Lead efforts to integrate learning technologies and digital tools into the retail learning ecosystem to enhance scalability and accessibility.

• Champion a culture of continuous learning and development within retail stores, empowering employees to achieve career progression and operational success.

• Define success metrics for store learning programs and utilize data to measure program effectiveness and identify areas for improvement.

• Leverage analytics to inform decision-making and enhance the impact of learning strategies.

• Manage the end-to-end execution of learning programs, ensuring projects are delivered on time, within scope, and aligned with business goals.

• Partner with external vendors, contractors, and internal stakeholders as needed to expand learning resources and capabilities

• Continuously improve learning strategies programs by integrating employee feedback and leveraging data to enhance the development and career progression of corporate teams.

• Lead the successful implementation of learning projects, ensuring timelines, budgets, and goals are met while maintaining a focus on the employee experience.

• Act as a trusted partner to key stakeholders by aligning learning solutions with business objectives and ensuring they support broader organizational initiatives

Who You Are

• Bachelor’s degree in Learning & Development, Organizational Development, Retail Management, or a related field; advanced degree preferred.

• 8+ years of progressive experience in learning and development, with a focus on retail or frontline employee training.

• Proven ability to lead, mentor, and develop high-performing teams in a complex, fast-paced environment.

• Strong experience collaborating with senior leaders and cross-functional teams to align learning strategies with business priorities.

• Deep understanding of retail operations and the unique challenges and opportunities of supporting a distributed workforce.

• Familiarity with Learning Management Systems (LMS), digital learning platforms, and instructional design principles.

• Experience integrating technology into learning strategies to enhance scalability and engagement.

• Strong project management skills with the ability to oversee multiple initiatives simultaneously.

• Exceptional communication, facilitation, and stakeholder management skills.

• Analytical mindset with the ability to use data to assess program effectiveness and inform strategy.