About the RoleAs the Director of Learning Design, you will sit within HR’s Talent Management organization and will be responsible for leading a dynamic and agile Learning Design team that supports enterprise talent development initiatives. This role will oversee resource planning and allocation within the Design team, operational excellence, quality control, and process optimization while fostering collaboration with Learning Experience Partners (LEPs) to deliver impactful and innovative learning solutions. The Learning Design Lead will also be responsible for establishing and maintaining Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs), as well as monitoring and tracking their adherence to ensure consistent and high-quality delivery. The ideal candidate will bring a strategic mindset, exceptional project management skills, and a commitment to advancing organizational learning objectives through cutting-edge modalities and methods.What You'll Do
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Lead and manage the Learning Design team, ensuring alignment with organizational goals and the principles of agile operations.
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Oversee resource allocation, project intake, and operational workflows to meet dynamic development requirements and priorities.
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Prioritize work for the team based on project intake and volume, ensuring efficient and effective use of resources.
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Maintain a focus on quality control, ensuring deliverables meet established standards.
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Develop and track Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) for efficient team operations, including setting up resource capacity planning and tracking to ensure optimal utilization of team resources.
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Serve as a key point of contact for Learning Experience Partners (LEPs), who act as advisors and project managers for training initiatives.
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Ensure smooth coordination and communication between LEPs and the Learning Design team to meet training requirements efficiently and effectively.
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Design and implement project management plans to monitor and track progress across multiple initiatives.
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Ensure effective planning, execution, and delivery of learning solutions in collaboration with stakeholders.
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Maintain and manage a pool of external contractors to augment the team’s capacity and capability needs.
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Oversee contractor onboarding, performance tracking, and contract renewals as needed.
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Evaluate and recommend long-term strategies for team structure, including the potential for off-shoring, near-shoring, or outsourcing to optimize cost and efficiency.
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Continuously assess and enhance team operations to align with evolving business needs.
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Who You Are
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Bachelor’s degree in Learning Design, Instructional Design, Organizational Development, or a related field; advanced degree preferred.
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10+ years of experience in learning design, instructional design, talent development, or a related discipline, with 5+ years in a leadership role.
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Demonstrated expertise in resource planning, project management, and process optimization.
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Strong understanding of agile methodologies and their application in learning and development environments.
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Exceptional interpersonal and communication skills, with the ability to influence and collaborate across diverse teams and stakeholders.
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Experience managing vendor relationships and contract negotiation.
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Strategic mindset with a proven track record of driving organizational change and innovation.
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Top Skills
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
