Director, Delivery Lead 2 (Salesforce)

Role Overview

As a Delivery Lead - Salesforce at TELUS Digital, you will spearhead the successful delivery of Salesforce solutions while driving operational excellence. Leveraging your extensive Salesforce expertise and leadership capabilities, you will collaborate with cross-functional teams to enhance processes, enable best practices, and ensure TELUS Digital's Salesforce initiatives align with our strategic goals.

Key Responsibilities

• Delivery Excellence:
• Lead Salesforce solution delivery, ensuring projects are completed on time, within scope, and exceeding client expectations.
• Collaborate with stakeholders to define project goals, deliverables, and success criteria.
• Drive continuous improvement across Salesforce delivery processes.
• Operational Optimization:
• Establish and document best practices for service delivery and sales operations.
• Conduct workshops and interviews to gather insights and integrate improvements.
• Design and implement metrics-driven initiatives to optimize performance.
• Leadership & Strategy:
• Act as a strategic advisor, providing expert guidance on Salesforce implementations.
• Foster alignment between delivery teams and organizational objectives through robust stakeholder engagement.
• Present recommendations to senior leadership, securing buy-in for enhancements.
• Change Management & Training:
• Develop and execute change management strategies to support adoption of new tools and processes.
• Provide training, workshops, and one-on-one coaching for employees to improve Salesforce delivery capabilities.
• Monitor and evaluate adoption rates to ensure successful outcomes.
• Knowledge Management:
• Maintain and curate Salesforce-related content and resources on internal platforms.
• Organize and streamline the training library for improved accessibility.
• Cultural Stewardship:
• Champion TELUS Digital’s culture and values, mentoring team members to reflect these principles in their work.
• Promote a customer-centric mindset across all Salesforce projects.

Qualifications and Skills

• Minimum 4+ years of professional experience delivering Salesforce solutions, ideally within enterprise or nonprofit organizations.
• Strong expertise in Agile methodologies and project management practices.
• Salesforce.com certifications (e.g., Administrator, Advanced Administrator, or Platform App Builder).
• Proven track record in change management, quality assurance, and driving continuous improvement.
• Exceptional communication and stakeholder engagement skills.
• Experience working with cross-functional teams in virtual and hybrid environments.
• Familiarity with higher education, nonprofit, or telecommunications industries is a plus.

What We Value

• A commitment to fostering a diverse, inclusive, and equitable workplace.
• A growth mindset and passion for leveraging Salesforce technologies to deliver impactful solutions.
• An ability to thrive in a dynamic, collaborative, and innovative digital environment.

Why Join TELUS Digital?

Everyone belongs to TELUS Digital. It doesn’t matter who you are, what you do, or how you do it, at TELUS Digital, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere

TELUS Digital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.