Director, Customer Onboarding

Onboarding is a critical function that drives customer success and revenue realization, by providing a world class experience to every mobility client.  This team ensures new customers have a clear understanding of the migration process and help prepare the client for the transition.  The Director of Onboarding will oversee and support this group by remove obstacles for the Onboarding Managers.  

Why MetTel

MetTel is a cutting‐edge telecom service provider delivering software and telecom services to enterprise companies nationwide. Our teams help create next-­‐generation systems to meet the challenge of today’s rapidly changing business climate, and set new standards for the telecom industry. From traditional voice to advanced services, MetTel’s extensive partnerships enable us to deliver a complete portfolio of services in the United States, Canada and Puerto Rico as well as global MPLS and VoIP solutions. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

ROLE AND RESPONSIBILITIES:

• Proactively manages the day-to-day operations of the Onboarding function
• Point of escalation for the team and internal advocate
• Monitors KPIs and communicates risk to executive leadership
• Coordinates with other teams to optimize process based on the strategic direction
• Ensures smooth communication with New Client Services
• Works with Sales to ensure continuity and a great customer experience

DESIRED QUALIFICATIONS:

• Excellent verbal and written communication skills
• Customer focused, problem-solving skills
• Strong interpersonal skills and the ability to build relationships both internally and externally
• Entrepreneurial mindset and the ability to roll up their sleeves
• Exceptional time management and multitasking ability
• Ability to interface comfortably with senior executives and all levels within an organization
• Telecommunications experience is a plus, but not required

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. 

To learn more about our company visit us at www.mettel.net

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