Director, Customer Onboarding

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. 

We are currently seeking a Director, Customer Onboarding. Our Customer Onboarding team focuses on providing new customers with a positive experience as they are introduced to our services and resources prior to their service implementation.  This team ensures new customers have a clear understanding of the migration process and help prepare the client for the transition.  The Director of Onboarding will oversee and support this group.

ROLE AND RESPONSIBILITIES:

• Proactively manages the day-to-day operations of the Onboarding function
• Serve as a point of escalation for the team and customer advocate
• Monitor KPIs and communicate risk to executive leadership
• Coordinate with other departments to optimize process based on the strategic direction
• Ensures smooth communication and customer hand off/ transition to New Client Services (Implementation)
• Work with Sales to ensure continuity and a great customer experience

DESIRED QUALIFICATIONS:

• Excellent verbal and written communication skills
• Customer focused, problem-solving skills
• Strong interpersonal skills and the ability to build relationships both internally and externally
• Exceptional time management and multitasking ability
• Ability to interface comfortably with senior executives and all levels within an organization
• Telecommunications experience is a plus, but not required

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. 

To learn more about our company visit us at www.mettel.net

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