Director of Client Success

About us: Navaide: Catalysts for a Stronger Tomorrow

At Navaide, we exist to empower organizations to evolve and adapt in a rapidly changing world. By combining human ingenuity with transformative technology, we develop innovative solutions that drive progress for the people and systems that strengthen our nation. Our mission is rooted in agility, scalability, and a commitment to exceeding expectations, ensuring impactful results for our clients and communities.

Position: Director of Client SuccessHow You Will Make an Impact:

The Director of Client Success is responsible for ensuring exceptional client satisfaction, ensuring operational excellence and driving consistent, high-quality delivery and success across client engagements. This role serves as a strategic advisor to clients, aligning business objectives with delivery outcomes while identifying opportunities to expand and enhance service offerings. The Director will collaborate across client-delivery teams and act as liaison with headquarters functions, with a focus on maintaining compliance, implementing robust project controls, managing subcontractor performance, ensuring quality assurance and measurable impact throughout the delivery lifecycle.

Duties & Responsibilities:

• Lead the documentation and implementation of best practices, tools, and processes to standardize and streamline client delivery.
  
• Implement and monitor quality assurance processes to ensure that all client deliverables meet or exceed expectations, adhering to established standards and benchmarks.
• Ensure compliance with all contractual, regulatory, and company policies, maintaining a strong focus on adherence to standards and ethical practices across client engagements.
• Oversee project controls to ensure accurate tracking of scope, schedule, budget, and deliverables, providing timely updates to leadership and clients as needed.
• Manage subcontractor relationships, ensuring alignment with project objectives, clear communication, and accountability for performance and deliverables.
• Oversee the onboarding and offboarding of team members, ensuring smooth transitions and compliance with company and client requirements.
• Facilitate the assimilation of new team members into existing project teams or the re-assignment of staff as needed, ensuring alignment with team dynamics and project goals.
• Oversee resource management efforts, including allocation, forecasting, and optimization of team capacity to meet client and project needs effectively.
• Develop and implement talent development strategies, focusing on upskilling, career growth, and retention to build a high-performing and engaged workforce.
• Support quality management, process improvement, and compliance initiatives such as CMMI and ISO certifications.

Relevant Skills & Experience:

• 10+ years of experience in client delivery, with a focus on federal government or Department of Defense clients.
• Excellent leadership, communication, and stakeholder management skills.
• Proven ability to develop and maintain structured processes and workflows to manage complex, multi-faceted projects and initiatives.
• Exceptional attention to detail, ensuring tasks are completed accurately, on time, and in alignment with established priorities and objectives.
• Demonstrated skill in tracking, organizing, and prioritizing competing deadlines across multiple projects or workstreams.
• Proficiency in using project management tools and systems to streamline organization and maintain clear visibility into project statuses.
• Ability to anticipate potential challenges, proactively address gaps, and ensure seamless execution of operational and strategic goals.
  
• Familiarity with government contracting, CPARS processes, and acquisition strategies.

Education:

• Bachelor's degree required (preferred in Business, Finance, or related field); advanced degree (MBA, MPA, etc.) preferred.

Why Join Navaide?

Navaide is at the forefront of delivering digital transformation solutions to government clients, using SAP and other enterprise systems. As the Director of SAP Solutions, you will play a crucial role in shaping our SAP offerings, driving innovation, and making a real impact in the public sector. If you’re passionate about SAP technology and have a vision for how it can transform government operations, this role is for you.

What We Offer:

Navaide is committed to fostering a supportive, inclusive, and forward-thinking workplace where our team members can thrive. Our benefits are designed to support your well-being, professional growth, and ability to work at a sustainable pace.

• Competitive compensation and comprehensive benefits, including medical, dental, and vision coverage
• Flexible time off
• Professional development opportunities
• Company perks such as flex spending, wellness initiatives, etc.
• 401(K) matching

About Our Culture:

Navaide honors integrity, curiosity, diligence, and collaboration in everything we do. We believe in building strong relationships with our clients, communities, and teammates, united by a shared purpose of creating a stronger tomorrow. Navaide is proud to be an Equal Employment Opportunity employer.

Ready to Make a Difference?

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Equal Opportunity Employer: Navaide is an EEO Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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