Director, Business Transformation

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
 Position Responsibilities:
• Manage and support the portfolio of Operations projects and initiatives ensuring strategic alignment – working to shape a balanced, sustainable and achievable portfolio.

• Drive projects and initiatives focused on value added services, quality improvement, and/or process efficiencies
• Monitor and control project progress at a business unit level and provide regular reports on portfolio health including time, cost, scope and benefits.
• Define and manage high quality regular executive reporting to enable clear understanding of portfolio status and enable informed decisions.
• Establish and support the portfolio and project delivery lifecycle, governance, processes and reporting.
• Actively work with business owners and sponsors to mobilize the roadmap as per plan; and maintain reporting on the status of project mobilization against plan.
• Review business cases to ensure the inputs are of a consistent and high quality and are aligned with enterprise roadmap and regional strategy.
• Manage the risk, issue and change resolution process, and work with other leaders to take corrective action as needed.
• Ensure mechanisms for benefits realization are prepared and accountable business sponsors are enabled to manage and deliver against plans through subsequent business operation
• Cultivate a community of committed project professionals that will share and eventually drive development of best practices and continuous improvement.
• Ensure quality of deliverables (projects/programs on time, within scope and on budget) by enforcing controls and coaching/mentoring PMs
• Manage resource utilization across projects.
• Build good relationships at senior levels with operations, technology, solutions, distribution, and vendor groups.
• Contribute in delivering company’s Objective and Key Results as well as other AdHoc requests in a timely manner.
Job Requirements:
• Bachelor's degree in Business Administration or related field required.
• A min. of 10 years of project management/consultancy experience preferred.
• Expert‐level knowledge of project and change management, methodologies, techniques, processes
• Good budget, cost and profitability management skills.
• Proficient in Microsoft Office (i.e Project, Excel, Word, Powerpoint)
• Good communication skills in presentation and negotiate with different stakeholders (in English).
• Ability to work effectively in a team and collaborate with cross-functional stakeholders.
• Ability to influence without authority.
• Flexible, adaptable and resourceful when managing changing timelines and multiple deliverables.
• Strong understanding of the Life Operations

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid