Director, Area Stores

Are you ready to transform customer experiences and drive unprecedented growth at Spectrum? Join us to shape the future of retail with exceptional service, innovation, and strong sales strategies.
At Spectrum, we focus on exceptional customer experiences and sustainable growth. As the leader of our Area Stores, you will build and manage high-performing teams to exceed sales and revenue goals. You'll transform our store culture to prioritize customer service, innovation, and effective sales strategies, enhancing customer acquisition, satisfaction and retention.
What Our Director, Area Stores Enjoy Most About the Role

• Leading sales growth to meet or exceed customer and revenue targets.
• Collaborating with local leaders to optimize service and new customer acquisition.
• Driving strategic analysis through sales forecasting and expense management.
• Empowering the team by recruiting, training and retaining top talent.
• Enhancing customer experience by evaluating and responding to business events.
• Fostering a positive, inclusive work environment and ensure company policies are followed.
• Staying agile by providing frequent updates and taking on additional responsibilities.

Working Conditions

• This role involves working in a retail environment with moderate noise and requires frequent travel to oversee daily operations.
• Professional attire and a polished appearance are expected.

What You'll Bring to Spectrum

• Education: Bachelor's degree in business or marketing, or equivalent experience.
• Experience: 8+ years of experience in Sales and Customer Service, with a focus on Telecommunications/Wireless. 5+ years of Management and Leadership experience.
• Technical Skills: Advanced skills in using computers, personal technology and software applications.
• Skills and Abilities:
  • Proven ability to manage multiple locations, build a strong sales culture and lead high-performing, customer-focused teams in a goal-driven environment.
  • Skilled in identifying trends and risks, communicating them to leaders and developing response plans.
  • Excellent interpersonal and leadership skills, fostering strong partnerships within the organization.
  • Knowledge of sales strategies, inventory, merchandising, pricing, contract and billing procedures.
• Travel Ability: Valid driver's license and ability to meet the Spectrum's motor vehicle requirements.
• Schedule: This role may require flexibility to meet business needs, including evenings and weekends.

Preferred Skills/Abilities and Knowledge

• Proven analytical, statistical, and quantitative skills, along with the ability to make qualitative judgments.
• Advanced leadership skills to align with the Spectrum's culture and values.
• Experience in sales training and employee development.
• Knowledge of process and procedure design and documentation.
• 5+ years of management experience, preferably as a Sr. Director, Director or District Manager in a destination shopping environment.

Spectrum Connects You to More

• Competitive Pay: Generous starting salary, plus pay increases as you advance and paid training
• Variety of Work: No two days, clients, or calls are ever the same which keeps each day new and exciting

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SRL702 2025-51419 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.