Dir, Video Operations

JOB SCOPE
Responsible for the deployment, operation and restoration of video products and solutions. Drive strategic direction and management of the video operations staff across various platforms, in various locations, with varying degrees of technology. Develop, deploy and ensure consistent, structured and disciplined practices to ensure stable product delivery consistent with company initiatives and expectations. Support Regional and market operations to ensure unparalleled customer experience. Direct project planning, capital budgeting and business plan development. Ensure a high degree of cross functional communication in line with product deployment and support.
MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience.
• Lead Video Operations such as video distribution, conditional access, SDV, VOD, CDN and video CPE devices to ensure optimal performance.
• Provide engineering support and direction for new or existing technologies and current operational initiatives.
• Evaluate and consult with executive management regarding system operations, strategic planning of next generations products and solutions.
• Direct quality control programs for video operations and ensure consistent operational procedures.
• Review selections on bids for contracted projects, and provide recommendations as necessary.
• Direct capital budget process, execute approved budget plan.
• Ensure current procedures and tests such as the CALM Act are performed in accordance with Federal Communication Commission Standards.
• Partner with Inside Plant Operations to ensure the maintenance of records as required by the Federal Communications Commission and other government agencies.
• Ensure adherence to company TQA policies.
• Lead and participate in succession planning.
• Perform other duties as requested by Manager.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write and speak the English language
• Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Ability to make decisions and solve problems while working under pressure
• Ability to supervise and motivate others
• Ability to direct an organization as a leader of leaders and managers
• Ability to use personal computer and software applications
• Knowledge of company products and services
• Organizational Agility
• Strategic Agility
• Advanced knowledge of Video Solutions
• Advanced knowledge of Conditional Access Systems, DAC, DNCS, DCAS
• Advanced knowledge of VOD, SDV and CDN architectures and operations
• Advanced knowledge of MPEG2, MPEG4, transcoding, & other related technologies
• Advanced ability to handle multiple projects and tasks
• Advanced knowledge of IP Video Delivery solutions
• Advanced knowledge of Federal Communications Commission regulations and reporting compliance
• Working knowledge of IP Multi-cast
• Demonstrated exceptional leadership skills

Required Education

• Bachelor's degree in engineering, Computer Science or related field, or equivalent experience

Required Related Work Experience and Number of Years

• Engineering management experience - 7+
• Experience in Video Control and Distribution Systems - 10+
• Demonstrated experience with project management

PREFERRED QUALIFICATIONS
Preferred Education

• MBA
• SCTE/BCTE certification or equivalent
• Industry and vendor specific certifications and training

WORKING CONDITIONS

• Office environment
• Exposure to moderate noise levels
• Travel Required

#LI-RM1
EVD700 2025-50778 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between
$124,000.00 and $220,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.