Dir I HCO Management

Founded in 2008, Locumsmart provides web-based software-as-a-service solutions to the healthcare recruitment industry. The Locumsmart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment. Our clients include some of the largest hospital systems and staffing firms in the country. 

The Director of Account Management will be a key leader in cultivating and maintaining strong relationships with Locumsmart's Healthcare Organization (HCO) members. This role requires strategic oversight and mentorship of HCO-facing account management teams to ensure alignment with both HCO and Locumsmart objectives. The Director will oversee account implementation processes and facilitate training sessions, ensuring that both individual and group needs are effectively met.

Responsibilities

• Relationship Management: Cultivate and maintain strong relationships with HCO members, understanding their needs and aligning them with Locumsmart offerings.

• Team Leadership: Lead, mentor, and develop account management teams, fostering a strategic mindset and enhancing their skills in communication and relationship management.

• Account Retention: Provide support during new account implementations, ensuring seamless integration and positive start to the HCO relationship and for long term success.

• Training Facilitation: Conduct both virtual and on-site training sessions for individual and group needs, tailoring content as required based on Member requests.

• Compliance Support: Assist HCO members in understanding and complying with the Master Contract and Locumsmart workflow rules.

• Strategic Development Plans: Develop and maintain tailored strategic development plans for each Member HCO in collaboration with the account management team.

• Skill Development: Enhance the strategic thinking and communication capabilities of Locumsmart Sales Associates (SAs) and Key Account Managers (KAMs).

• User Training: Organize and conduct user training sessions through site visits and webinars based on Member needs.

• Representation and Networking: Represent Locumsmart at industry tradeshows and conventions, and establish relationships with members at the ground level through site visits.

• Support the account management leadership team  in preparing and delivering executive level business reviews.

• Contract Compliance Advocacy: Educate primary contacts at new HCOs on the importance of adhering to the Master Contract and Locumsmart workflow protocols.

• Performance Monitoring: Ensure the highest possible fill rates and customer satisfaction for each HCO account through regular assessments and feedback.

• Feedback Loop: Provide constructive feedback to the Technology Team regarding issues or improvements suggested by HCOs.

• Knowledge Transfer: Facilitate knowledge sharing between Locumsmart teams to enhance overall organizational effectiveness.

• Adaptability: Undertake additional responsibilities as identified through ongoing discussions and the evolving needs of the business.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field; Master's degree preferred.

• Proven experience in account management, healthcare services, or a related industry.

• Strong leadership and mentorship abilities with a track record of developing team skills.

• Excellent communication, presentation, and interpersonal skills.

• Strategic thinker with the ability to manage multiple projects and priorities effectively.

• Willingness to travel for on-site training and relationship building as needed.

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $126,000 -- $190,000 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location. 

CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.

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In return we offer:
• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs
Click here to learn more about our company and culture. 

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different? You.