Digital Product Manager

Posted 3 Days Ago
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Issaquah, WA
Mid level
Real Estate • Wearables
The Role
The Digital Product Manager leads the development and implementation of digital products and strategies that enhance customer experience at SanMar. They focus on optimizing customer-centric tools, advocate for customer needs, and leverage data for decision-making to enrich user interaction with digital platforms.
Summary Generated by Built In

At SanMar, the work you do makes a difference.


What's the Short Version?

The Digital Product Manager is responsible for shaping and overseeing the evolution and implementation of both vendor-supplied tools and the team's own digital products into the SanMar customer experience. This includes the ongoing evolution of our digital strategies and tools unique to our industry and business, including existing customer-facing platforms (websites, mobile, e-commerce platforms) as well as new digital initiatives. This requires a strong data driven, high-touch product manager who thrives on putting customers front and center.


What Will You Be Doing?

  • Provide leadership and expertise in the development, optimization, and maintenance of customer-centric products, interfaces and vendor integrations.
  • Identify, scope, and execute innovative digital and related selling tools to enrich our customer’s ability to create and sell customized, decorated products, as well as reduce friction from customer’s interactions with all digital touchpoints.
  • Advocate for the customer and the experiences they have with Sanmar's digital product tools —how they find them, how they interact with them, and how they use these tools to make decisions.
  • Maintain a calendar of project deadlines and content launch dates.
  • Use human-centered design methods in conjunction with our UX team to deliver on solutions that address real customer challenges.
  • Drive digital strategies aimed at brand and product awareness and education across all digital platforms, including sanmar.com and several brand and custom website tools and stores.
  • Maintain strong partnerships with internal and external resources that bring best-in-class capabilities, technologies and ideas to our business.
  • Leverage data and market insights for decision-making.
  • Use both qualitative and quantitative insights and business analytics to drive tool adoption.
  • Occasional travel required.
  • Perform other duties as assigned.
  • Comply with all policies and standards.


What Are We Looking For?

  • Bachelor's Degree in business or marketing; or equivalent experience Preferred
  • 4-6 years of relevant Marketing, Ecommerce, or Digital Product Management experience.
  • Experience with bringing together cross functional teams and leading execution on a large scale.
  • Apparel industry and/or B-to-B experience is preferred
  • Strong customer-centric mindset and demonstrated ability to put the customer first
  • Recognized as a self-starter with a bias for action
  • Creative problem-solving skills, and a growth mindset approach
  • Experience managing across highly matrixed organizations, often with competing priorities
  • A demonstrated track record of business impact through content
  • Ability to understand writing styles and do some copy editing
  • Deep understanding of vendor integrations, and execution
  • Excellent relationship building and collaboration skills
  • Excellent presentation skills


What's Our Offer?

Salary Range: You`ll earn between $100,000 - $140,000 annually, depending on experience.


Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary.


Paid Time Off: You`ll accrue paid time off on a bi-weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.


Additional Benefits:

  • Comprehensive medical, dental, and vision benefits
  • 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
  • Life insurance
  • Short/long-term disability coverage
  • Paid maternity/paternity leave
  • Pet insurance


What Should You Expect?

Hybrid: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work environment is moderately quiet. Ability to work on computer for multiple hours with frequent interruptions.
SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.


Why Work at SanMar?

Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together.
Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement.
SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special.
Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you.


SanMar is an Equal Opportunity Employer

Whoever you are, wherever you’re from, whoever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar.
SanMar participates in E-Verify.

Top Skills

Copy Editing
Customer Experience
Data Analysis
Digital Product Management
Ecommerce
Human-Centered Design
Marketing
Ux
Vendor Integrations
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The Company
HQ: Issaquah, WA
2,065 Employees
On-site Workplace
Year Founded: 1971

What We Do


SanMar’s success and growth can be attributed to one thing - outstanding employees who provide superior services and products to our customers. We promote a culture that recognizes the importance of a healthy work-life balance. Recognizing that happy and relaxed employees make better ambassadors for SanMar, we encourage initiative and participation by creating a casual environment that taps full employee potential.

Family owned since 1971, SanMar is an award-winning supplier of over 20 retail and private brands of imprintable apparel and accessories, including Port Authority, America’s No. 1 preferred private label. SanMar is the exclusive distributor of Nike Golf, Eddie Bauer®, OGIO® and New Era®. SanMar is based outside Seattle, WA, with eight national distribution centers.

We invest in your future with life-enhancing opportunities and benefits including:
• Competitive pay and bonuses
• Competitive benefits
• Company paid time off (PTO)
• Life insurance
• 401(k) plan with matching fund
• Flexible spending program
• Anniversary awards
• Discounts on brand name clothing
• Diverse and laid-back atmosphere
• One floating family holiday every year
• Monthly employee events
• Charitable giving of your choice
• Flexible schedules

We’re growing and encourage you to find out what over 4,000 employees call the “The SanMar Difference.” SanMar is currently accepting resumes for those who have the necessary skills.

SanMar is an Equal Opportunity Employer.

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