Digital Personalisation Executive
We are looking for a Digital Personalisation Executive to join our Digital team at Harrods. Your primary responsibility will be to set up and execute effective personalisation campaigns on our app and website, ensuring they align with our customer strategies across CRM and e-commerce.
About The Role
As the Digital Personalisation Executive, you will be a key member of the Personalisation team, reporting into the Senior Digital Personalisation Manager. Manage the end-to-end implementation process, including supporting on hypothesis setting, KPI selection, segmentation building and analysis of results.
The Digital Personalisation Executive will play a critical role in supporting the personalisation initiatives on our website and mobile app, collaborating with various stakeholders to uphold a unified and customer-focused personalisation strategy throughout the organisation.
You will also;
- Analyse data to propose value-driving recommendations and continually review metrics to identify opportunities
- Conduct competitor analysis across industries and digital platforms
- Analyse data to propose value-driving recommendations
- Work with teams across marketing, content, e-commerce, data and insights, CRM, and IT to operationalise onsite testing
About You
The ideal candidate will have previous experience supporting e-commerce, CRM, digital marketing, or personalisation projects, as well as an understanding of data interpretation. We are looking for someone who has experience in or willingness to learn Dynamic Yield.
You will also;
- Strong communication skills
- Interest in luxury retail and an appreciation for the luxury market
- Familiarity with personalisation and customer segmentation technologies
- Awareness of data protection and privacy regulations
- Ability to adapt quickly in an ambiguous environment and handle multiple tasks simultaneously
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
CRM & Insight (Neil Thornton)
Top Skills
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
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