Digital Experience Specialist

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

Here’s the deal: We’re looking for a creative mind to join our fast-paced team of digital disruptors. It’s our mission to give our customers and #fiberfam a truly one-of-a-kind online experience. Take everything you know about telecom and toss it out because if average, satisfactory, or standard is ok with you, this job is not. Our standard is more, further, better, and we’re not afraid of being extra. Flexibility is an important part of this gig—the way we use the internet is always changing—you need to be willing to change with it.
Our team works closely with all departments at ALLO, so we need an independent go-getter who also plays well with others. ALLO is in a period of endless growth and the possibilities require stamina, a freakish attention to detail, and a genuine desire to be constantly outshining the competition. We manage the entire online customer experience, whether they slide into our DMs on twitter, send us a request via email, or hop on our website chat, we are there to help with a can-do attitude and an obsessive dedication to grammar. Knowledge and experience are essential.
We’re looking for someone who is digitally savvy with real writing experience, but character is just as important. You’re a great fit if you have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. Advanced fiber-optic understanding isn’t required, so if going the extra mile doesn’t make you sweat and you know just how fast the online world can change, let’s talk about GIG things together.

RESPONSIBILITIES:

Here’s what a typical day looks like:

• We are customer-obsessed. Start each day with a customer-first mentality, then punch that clock and check your inbox.

• We kick off each day with a daily digital email to confirm our platform schedules, brainstorm, start new projects, and occasionally debate the correct pronunciation of GIF.

• You’ll have dedicated social, chat, and email hours where you monitor and respond on all platforms. Stay focused; we maintain a 100% response rate (15 minutes or less).

• Impressions matter, both paid and personal. We aim to achieve impression excellence on every digital platform.

• Check your ongoing social interactions from the previous day. Do any items need to be escalated? Can we troubleshoot further or give them a call to make it easier?

• Jump into a social brainstorming meeting, work through content questions and add new ideas to our get-after-it list.

• Plank break, sometimes you just have to engage your core to engage your brain.

• We’re always juggling PR events, social media giveaways, content creation, inter-departmental meetings, and usually spur-of-the-moment ideas we’ve never even tackled before.

• Communicate openly, track your deadlines, own your task list, and be prepared to share your accomplishments and your struggles at your weekly check-in.

Colorado Residents: typical pay range for this role will be from $17.00 - $21.00 per hour depending on experience.

QUALIFICATIONS:

Here’s what we expect you to prove at the interview:

EDUCATION:

• College Degree or four years of professional written communication experience  

EXPERIENCE:

• Customer service, telecom industry experience a plus

• Personal experience using social media sites: Facebook, Twitter, Instagram, LinkedIn, YouTube, Reddit

• Professional experience representing a brand or company in a public/online forum via emails, website, or social media.  

Here’s what our ideal team member will bring to the table:

• You’re comfortable in public social forums, you’ve got a friendly demeanor, a creative side, and intuitive written abilities.

• Typing accuracy and speed are a must, we don’t set our keyboards on fire, but it’s close.

• Advanced knowledge of spelling and grammar is preferred.

• Nearly excessive knowledge of social media platforms: Facebook, Twitter, Instagram, LinkedIn, Reddit, and YouTube a plus.

• We’re a straightforward team; there’s no room for drama. We thrive on honest communication and collaboration.

• Proficient in Microsoft office software, if you can’t Excel, neither can we.

• It’s all about the details; scatter brains need not apply.

• The customer experience is number one; we need someone with a talent for always demonstrating genuine empathy and next-level support.

People are our passion.  At ALLO, we don’t treat you like a number. You’re a human being. 
 

Get ready to plug into the perks at ALLO: 

• Free ALLO Service:  We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan:  The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits:  Our benefits include medical, vision, and dental with low employee costs.  Not to mention generous Earned Time Off (ETO) program.
• Sponsorships:  Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance:  Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

ALLO is a Drug Free and Tobacco Free Workplace.