Hi, we’re Carbyne. We’re on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, location tracking, and AI based capabilities for faster handling of emergency calls. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies.
Want to join our mission-driven team? Read on.
About the role:
As a Platform Engineer, you will be responsible for designing and implementing scalable, automated solutions that empower our real-time, life-saving ecosystem. Your primary focus will be on building self-service platforms, optimizing developer workflows, and ensuring a robust CI/CD pipeline to streamline product delivery and enhance reliability.
You will collaborate closely with development teams to create automated systems that scale with our AWS cloud infrastructure, improve security posture, and elevate our SLA standards. By researching and integrating cutting-edge tools and processes, you will drive innovation in developer experience and operational efficiency, enabling teams to focus on delivering impactful features faster and more reliably.
Here’s what you’ll be working on:
- Focus on automation and reducing operational overhead.
- Empower developers rather than simply maintain infrastructure.
- Forward-looking approach, focusing on researching and integrating automation solutions.
- You will be part of a DevOps team that will play a significant role in the definition and implementation of the AWS, Docker, and Kubernetes platform strategy, HA/ DR, including architecture, design, roadmaps, and enabling various apps to adopt such technologies
- Working in a collaborative culture with Dev and App owners.
- Part of the job also includes resolving JIRA tickets in the areas of Cloud, CICD, deployments, monitoring, etc.
- Willingness to challenge the status quo to bring new ideas and innovation to the team
- Responsible for ongoing maintenance and support of internal tools, improving system health and reliability
- Document and provide cross-training to peers for projects and products worked on
- Ensure service uptimes to maintain the SLA-driven uptime
- At least 4 years of experience as a DevOps Engineer in a cloud environments
- Proven ability to design and implement scalable, resilient, and secure cloud-based solutions, with a preference for AWS expertise.
- Experience with modern cloud technologies and the ability to quickly adapt to new tools and platforms.
- Deep understanding of containerization concepts and orchestration platforms, such as Kubernetes.
- Demonstrated ability to deploy, scale, and manage containerized applications effectively.
- Skilled in implementing CI/CD pipelines and workflow automation, leveraging tools like Argo or similar solutions.
- Focus on driving efficiency and repeatability in software delivery processes.
- Strong problem-solving mindset and ability to troubleshoot complex systems.
- Collaborative and proactive in identifying opportunities for process improvement.
- Strong experience with CI/CD automation preferably with Bitbucket and Jenkins.
- Passion for automation and great developer experience
- Significant experience with scripting using Python or another programming in the area of DevOps
- Understands API’s, microservices concepts
- Strong understanding of Infrastructure As Code (IAC), preferably Terraform\Terragrunt, and how we exercise that in AWS.
- Able to consistently contribute to the team by going beyond coding and automation, including code reviews, demos, and developing proof-of-concept solutions.
- Strong Linux Systems skills or working on Linux servers
- Detail-oriented personality who does not lose sight of the big picture
Our Promise:
Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenses, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
With Carbyne, Every Person Counts.
Top Skills
What We Do
Why is it we have the ability to order a car with our phones, video chat with our families, and text with anyone in the world, but we’re not able to do any of those things when personal safety is on the line? Why are these tools available in our everyday lives, but not in moments of real need and urgency?
So, we did something about it. We decided to not just fix it, but to constantly improve it with ongoing updates so urgent communications never become stagnant again. We call it relentless innovation.
Our technology is built on the cloud for quick solves and fast integration, using an interface that keeps call managers top of mind. Through the power of one platform, we enable call centers to collect and quickly distribute information.
Carbyne enables mission-critical centers to use an advanced call management platform to unify the flow of information from all channels to a single UI. This UI is tailored for a seamless flow between every channel. With our cloud platform, everything can plug in, everything can evolve, and everyone can make better decisions.
Carbyne: we serve one and millions of benefits.
Why Work With Us
We need great brains who want to collaborate with the best and can envision new ways for emergency services to be smarter, safer, and better.
We hire builders. People who want bigger possibilities for themselves, so we help them reach their professional goals with ongoing training, support, and growth opportunities.
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