Job Description:
As DealerOn's Desktop Engineer you will be part of an IT team that provides internal end-user support and basic account administration. The successful Desktop Engineer will be creative and a strong problem-solver, joining a team of capable IT Desktop Engineers dedicated to supporting the company’s computing resources and infrastructure.
This is a hybrid position that will require working onsite in our Headquarters office in Derwood, MD. It will be fully onsite for the first 2-3 months during training. Once up to speed, it will be 1-2 days per week in the office. Local candidates only.
Essential Functions:
- Provide support and troubleshooting services to a fleet of desktops, laptops, mobile devices, printers and other related peripherals
- Answer and resolve support cases in a timely manner and with emphasis on strong customer service
- Install and configure software and applications for workstation distribution
- Assist in the provisioning of user accounts, email, group membership, drive mappings and peripherals
- Work closely with systems, networking and security team and management to identify issues, research solutions, and escalate issues to the appropriate resource
- Guide users in conforming to established systems security practices
- Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures
- Vet and test new technology for business operations and/or initiatives
- Monitor and report security issues to management and various teams per the Incident Response procedure
- Contribute to remediation planning, testing and execution as directed
- Plan and participate in Disaster Recovery planning, testing and actual recovery efforts in the event of a declared disaster
- Perform other duties as assigned
Required Skills/Experience:
- Bachelor’s Degree or equivalent
- Experience supporting Windows Desktop Operating Systems (Windows 10, Windows 11)
- Proficient in supporting desktop, laptop and mobile hardware IT support
- Windows Server Support Basics and basic understanding of Active Directory
- Networking knowledge, including DNS and DHCP
- Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
- Proficient with Office software suite
Preferred Skills/Experience:
- 5 years’ experience in field or career
- Experience in a fast-paced, environment
- Ability to prioritize tasks that change frequently and manage unexpected demands
- Dependable, follows instructions and takes initiative to solve problems
#LI-Remote
The salary range for this position is $56,500 - $106,800.
Top Skills
What We Do
In an industry built on handshakes and a man’s word, DealerOn has been the perfect partner for thousands of dealers. Be it award winning websites, a proven SEO architecture or the very best in human-touch SEM, DealerOn consistently delivers upon the very promise that their clients give to their customers. The promise of coming through with what they say they will. DealerOn is the only company in the auto industry that puts their money where their mouth is and guarantees results. Delivering superior online marketing isn’t just a means to an end for DealerOn; it’s a way of life.
