Senior Desktop Engineer

A Senior Desktop Engineer is responsible for the transformation of Desktop computing environment. This highly visible senior role will be responsible for End-User Infrastructure platforms strategy, roadmap creation, and technical implementation of the IT Transformation program for End-User platform product areas. This role has an emphasis on the design of the desktop environment as well as the implementation, of FINRA’s software distribution infrastructure, product lifecycle management, and end point protection security suite. The Desktop Engineer also participates in defining hardware standards, engineering and securing the standard desktop platform, implementation of policies and procedures to ensure consistency with company goals, industry best practices and regulatory requirements. Has the ability to demonstrate breadth of knowledge across multiple areas of information technology. The candidate may be a key team member on strategic or enterprise-wide technology projects or issues.

Essential Job Functions:

• Propose, design, and implement enhancements and additions to current environment.
• Development and deployment of unattended operating system installations for workstations/desktops/laptops
• Create documentation of technical designs, defining day-to-day support and troubleshooting knowledgebase of the infrastructure.
• Serve as escalation point for resolving complicated production design problems (requires extended skill sets and extensive research)
• Designing and architectural experience implementing Intune (and/or other desktop management suites) as well as have adept experience deploying applications within a Global infrastructure.
• Solutions expected to deliver the best possible user experience, with a focus on resiliency of design, migration / upgrade strategy, and supportability.
• Drive technical debt out of the environment by keeping systems current and standard, while reducing variation
• Implementation and maintenance of company-wide desktop standards and procedures
• Create and maintain processes through automation and associated documentation
• Develop utilities to streamline standards and deployment methodologies
• Provide in-house solutions for automating, streamlining, and querying environment and desktop environment data
• Automation of engineered scripted solutions to address configuration issues or desired results.
• Advanced level troubleshooting skills and root cause analysis of the Desktop environment.
• Experience troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO), in-depth experience with Active Directory and GPOs/GPPs as well as the ability to create custom policies.
• Experience understanding of current industry trends and their advantages with ability to right fit into an existing environment.
• Continually perform research, evaluate and provide documented recommendations for new technologies and tools within the Information Technology field
• Implements patches and upgrades as appropriate, managing the lifecycle of these systems
• Provides performance tuning strategies and their implementation
• Assist in creating the roadmap, design, and implementation of the Desktop Infrastructure with key focus on O365 implementation, Unified Desktop implementation, DaaS, and AD consolidation
• Responsible for full End-User compute platforms product lifecycle and appropriate investment planning
• Research new Desktop and supporting system cloud technologies and prototype solutions that can be leveraged to decrease costs and increase performance and develop standards for desktop, laptop, mobility and audio/visual assets
• Execute POCs and feasibility studies to validate next-gen product concepts and technologies leveraging results to guide business and technology decisions
• Execute End-User service delivery aspects including OS and HW upgrade, desktop images buildout and software packaging that involve helping to sustain and optimize the endpoint environment to ensure that it is designed and managed effectively

Other Responsibilities:

• Able to gather and translate requirements obtained from customers into system design and deliver products that meet requirements.
• Solid project management skills and the ability to manage multiple concurrent projects.
• Perform other duties, as assigned

Education/Experience Requirements:

• Bachelor’s degree in Computer Science, Information Systems or related discipline with at least five (5) years of related experience, or equivalent training and/or work experience assisting end users in a help desk or desktop support environment.
• Experience troubleshooting hardware and software issues and replacing hardware on both multiple types of devices
• In depth knowledge of core applications and third party products with an emphasis on streamlining integration with the desktop.
• At least three (3) years of experience with Active Directory, MS Office suite, software utilities including those used to automate deployments and package packets, Windows and MAC Oss
• In depth knowledge of and the ability to create and implement solutions for system automation using C#, C+, .net or other similar coding languages.
• Experience installing software, patches, updates on Desktops, Laptops
• Experience in the development, testing, management and deployment of computer images (both physical and virtual)
• Ability to adapt and learn new technologies
• Customer service experience a must
• Ability to communicate effectively and efficiently with people at all levels in the organization, both inside and outside of technology
• Strong decision making, problem solving, and analytical skills
• Strong organizational skills with emphasis on detail and follow up
• Ability to perform well in a fast- paced, team environment

For work that is performed in CA, CO, HI, MN, VT, IL, Jersey City, NJ, NY, NY, MD, Washington DC, and WA the chart below outlines the proposed salary range for the corresponding location. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons.

CA: Minimum Salary $106,400, Maximum Salary $200,200

CO/HI/MN/VT*: Minimum Salary $92,500, Maximum Salary $166,800

IL*: Minimum Salary $101,800, Maximum Salary $183,900

Jersey City, NJ/NY, NY: Minimum Salary $111,000, Maximum Salary $200,200

MD/Washington, DC: Minimum Salary $106,400 Maximum Salary $191,800

WA: Minimum Salary $92,500, Maximum Salary $191,800

*Including positions performed outside the state but reporting to an office or manager in that state.

Candidates can expect salary offers that range from the minimum to the mid-point of the salary range. FINRA provides full pay ranges so that the candidate can consider their growth potential while at FINRA.

#LI-Hybrid

To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

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Employees may be eligible for a discretionary bonus in addition to base pay. Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.

Time Off and Paid Leave*

FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.

*Based on full-time schedule

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

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