Desktop Administrator

Be You - Our people create our best Plexus.  

Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as a team.

We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience. 

Who we are and what we do? 

We help our customers deliver products to the world which have a profound impact on people’s lives. 
From ultrasound units and 3D printing to network security applications and in-flight Wi-Fi, we help create products that build a better world.
We’re a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service.

Whether you’re looking to start, change, or advance your career find your path at Plexus and leave your mark on the world with us.

Purpose:

As a Desktop Administrator at Plexus, you will be a key player in ensuring the smooth and efficient IT operation for our internal customers. You will be responsible for delivering exceptional IT support to our employees and managing our site's computing equipment, contributing directly to a productive and secure work environment. This role offers the opportunity to manage a variety of technical challenges, contribute to process improvements, and work collaboratively within a supportive IT team.

Key Responsibilities:

• Provide Exceptional IT Support: Deliver timely and effective technical assistance to internal customers, resolving hardware and software issues related to laptops, desktops, thin clients, printers, and computer interfaces to equipment. Maintain clear and consistent communication regarding issue status and resolution progress.

• Manage and Maintain Site Computing Equipment: Oversee the lifecycle management of all site computing devices and related software, including accurate inventory tracking, deployment, maintenance, and retirement processes.

• Contribute to IT Standards and Policies: Follow and actively provide input into the development and implementation of Global IT policies and standards to ensure consistency and security across the organization.

• Drive Process Improvement: Utilize lean principles, data analysis, and your experience to identify opportunities for process optimization and implement improvements within your area of responsibility. Participate in root cause analysis and contribute to the development of effective corrective actions.

• Ensure Effective Change Management: Adhere to established change management policies and procedures for testing and implementing system updates, modifications, and deletions to minimize disruption and ensure system stability.

• Collaborate and Escalate: Manage medium complexity tasks and projects independently, providing regular status updates. Assist with issue escalation and collaborate with other IT teams to achieve timely resolution.

• Uphold Cybersecurity Posture: As a valued member of the GT team, you are responsible for actively upholding our organization's cybersecurity posture by strictly adhering to security policies and procedures, actively participating in security awareness training, protecting company data and systems, proactively identifying and mitigating potential vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.

Qualifications:

• Education:

  • Minimum: Associate’s degree in a relevant field.

  • Preferred: Bachelor’s degree in Information Technology or a related discipline.

  • Equivalent combination of education and relevant experience will also be considered.

• Experience:

  • Minimum: 1-2 years of related experience

  • Preferred: 2-4 years of progressive experience in desktop support or administration, with increasing responsibility.

• Technical Skills:

  • Intermediate proficiency in troubleshooting and resolving issues related to Windows and/or macOS operating systems.

  • Experience with hardware setup, configuration, and maintenance for desktops, laptops, and printers.

  • Familiarity with network fundamentals and basic troubleshooting.

  • Experience with software installation, configuration, and support.

  • Knowledge of IT asset management principles and tools.

  • Understanding of basic security best practices for end-user devices.

• Soft Skills:

  • Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues effectively.

  • Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users.  

  • Strong customer service orientation with a focus on providing timely and helpful support.  

  • Ability to document technical procedures, solutions, and progress clearly and concisely.

  • Effective presentation skills for communicating information in one-on-one and small group settings.

  • Ability to work independently and as part of a collaborative team.

  • Strong organizational and time management skills with the ability to prioritize tasks effectively.  

Work Environment & Physical Demands:

This role operates in a professional office environment with standard office equipment. The physical demands are typically light, involving prolonged periods of sitting, computer use, and occasional movement within the office. We prioritize a comfortable and ergonomic workspace.

Why you will love it? 

At Plexus, we’re at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries – helping our customers in creating the products that build a better world. 

At Plexus, you will find:

• A workplace centered on collaboration and integrity

• Supportive leadership teams that value work-life balance through a flexible work environment

• An inclusive environment that values diverse backgrounds, experiences, and expertise

• Flexible career paths across a variety of disciplines

• Innovative design solutions and state-of-the-art technology that improves lives

• Through our commitment to local community involvement we encourage our employees to participate in outreach activities with charities, local Schools, Universities, and Colleges and to promote careers in the STEM fields

Additionally, when you join, we want you to enjoy what you do and be rewarded for your contribution, so we have a range of attractive benefits on offer:

• Bespoke development plan

• Online learning and formal development programs

• Full-time, permanent employment contract

• Enhanced pension contributions

• 33 days of annual leave (inclusive of public holidays) 

• Paid family leave

• Private medical insurance

• Group income protection insurance

• Employee Assistance Program (EAP)

• Electric Vehicle Salary Sacrifice Scheme 

• Cycle to work scheme

• Volunteer time off

• Flexible Hybrid Working Available (role dependent)

• Life assurance

• Occupational health

• Vision care discounts

• Discount schemes 

• Company sick pay scheme 

• Onsite gym/ discounted gym 

Application Process

We don’t look for culture fit, but culture add. We value all the perspectives our team brings to the table, and we want to hear from YOU. We encourage people from all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.