Designation Operations Specialist

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Company Overview:

Broadridge Fi360 is a leading provider of fiduciary education and training, empowering investment professionals to meet the highest standards of fiduciary responsibility. Our expert-designed programs offer comprehensive resources and certifications that set industry benchmarks.

About the Accredited Investment Fiduciary (AIF®) Designation:

The AIF® Designation represents a deep understanding of fiduciary standards and the ability to implement these practices into the investment process. AIF® Designees are recognized for their commitment to acting in the best interests of their clients.

Position Summary:

The Designation Operations Specialist will support Broadridge Fi360’s AIF® and related designation programs, focusing on maintaining designation standards, enhancing participant experience, and ensuring program integrity through detailed operational tasks.

Key Responsibilities:

Program Management and Support:

• Provide guidance and support to candidates throughout their certification journey to enhance engagement and program completion rates.

• Handle “overdue” phone calls and build rapport with potential and current designees to ensure continued engagement.

• Help audit new and renewing designees to maintain program integrity and compliance with fiduciary standards.

• Complete relevant invoicing processes, ensuring accuracy and efficiency.

• Address and manage cease and desists, complaints, and other participant issues professionally.

Data and Reporting:

• Manage and analyze product survey data to inform program improvements. Look to implement best practices in training course development and delivery.

• Help maintain an enterprise approval list for designations and ensure its accuracy and relevance.

• Track and manage reporting data from CE webinars; help analyze trends to help increase webinar value and increase customer satisfaction.  

• Maintain accurate tracking of Key Performance Indicators to support business leaders

Conversion and Retention:

• Help manage conversion (student to designee journey) reporting and communications, including dials and recapture campaigns, to maximize program participation.

• Help conduct virtual and online distribution of welcome packets for new designees.

Marketing and Communication Support:

• Support marketing efforts through the creation of codes, enrollment guides, and supplemental materials.

• Generate and distribute designee lists for various internal and external stakeholders.

• Support campaigns for inactive designees to re-engage them into the program.

• Support campaigns for marketing agreements with enterprise clients.

Course Facilitation and Follow-up (as needed):

• Act as a virtual course host, ensuring smooth operation and participant engagement.

• Perform follow-up calls post-course to address queries, gather feedback, and reinforce learnings.

• Coordinate and facilitate webinars, workshops, and informational sessions to promote the AIF® Designation and educate stakeholders.

Required Qualifications:

• 1+ years of experience in an operational or support role, including professional phone and email correspondence.

• High level of English proficiency for effective communication. Strong verbal and written communication skills for diverse audience engagement.

• Excellent customer service skills with a proactive and problem-solving approach.

• Strong working knowledge of Excel and MS Suite applications is required.

• Self-starter in a remote work environment.

• Process-oriented with demonstrated problem-solving/troubleshooting skills.

• Professional etiquette and communication in client relations via phone and email.

• Inter-organizational/team collaboration, as well as the ability to work independently.

• Innovation/ process improvement.

• Analytical skills for data management and reporting, with the ability to interpret trends and propose improvements.

Preferred Qualifications:

• Experience with professional designation or personnel certification programs, ideally in the financial services industry

• Technical knowledge of learning management systems and educational platforms.

• Power BI

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.