Design Operations Manager - M/W/X

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! 

Job Description

We are the Digital & Business Factory of the Accor Group, the innovation and transformation laboratory of the global leader in the hospitality industry; 

With our 700 - Heartist®, we bring together the best of hospitality and the best of tech & digital. 

Our ambition: to offer personalized, memorable, and sustainable experiences. 

Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries. 

Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company. 

Here, your scope will have no boundaries, so dare to impact on the world with us! 

Here is where your greatest challenge awaits you: 

Domain: Digital Factory DBF01 – Design Ops

Accor has a strong ambition: to reinvent the travel experience by focusing on personalization and a strong brand identity. Achieving this is the obsession of the Digital Department: a team dedicated to defining and implementing the future of the Accor Product Experience.

Reporting to the Product Design team and under the responsibility of the Head of Design (HOD), you will dive deep into the organization to facilitate, streamline, and optimize design processes.

Your Mission:

Your mission is to establish an organization, tools, and culture that foster design excellence by enabling seamless collaboration between designers, product teams, developers, and other stakeholders. You will place design at the heart of product development processes by improving interactions within the design team and across departments.

Your Responsibilities:

1. Put Collaboration at the Core:

• Facilitate collaboration among designers, product teams, business teams, and developers.
• Identify, analyze, and prioritize team needs regarding processes, tools, collaboration, and design culture.
• Organize workshops, design critiques, communities, and other rituals or taskforces to drive creativity and continuous learning.
• Manage team resources, budgets, and planning effectively.

2. Set the Standard for Excellence:

• Oversee and optimize the design workflow from initiative scoping, through discovery, to delivery.
• Implement and maintain tools, systems, and practices that enhance the efficiency of the design team.
• Ensure the establishment and adherence to design standards and consistency across products, services, and experiences.

3. Legitimize Design Impact:

• Support lead designers in implementing and tracking Product Design OKRs.
• Assist in recruiting, onboarding, and providing ongoing training for product designers.
• Promote a design culture within the company and act as a design ambassador externally.
• Establish and monitor metrics to measure the impact of design.

Qualifications

And You?

• Education: Graduate of a top Engineering or Business School, with a focus on general studies, IT, or a specialized Master’s in Design or Design Ops.

• Team Player: Capable of working collaboratively with colleagues across various departments.

• Communication Skills: Strong written and verbal communication skills to present analyses and ideas clearly and convincingly to diverse audiences.

• Process Expertise: Solid understanding of design processes, product management, and fundamentals of change management.

• Strategic Implementation: Experienced in developing strategies for organizational, process, and tool implementation (e.g., setting up squads, OKRs, and production tracking tools).

• Human-Centric Approach: Interested in the people behind the professional roles, committed to having a meaningful impact on designers’ daily work and supporting their skills development.

• Workshop Facilitation: Skilled at facilitating workshops with various stakeholders, including operational teams, managers, and top executives.

• Deliverable Creation: Able to write and formalize impactful deliverables (e.g., one-pagers, slides).

• Tool Mastery: Proficient in collaborative tools such as Figma, Miro, Slack, JIRA, etc.

• Experience: At least 3 years of proven experience in a similar role, combining expertise in Design Ops and team management.

• Organizational Skills: Known for rigor, with a strong ability to organize and prioritize team tasks effectively.

• Empathetic Leadership: Demonstrated leadership marked by empathy, active listening, and a pedagogical approach.

• Previous Role: Experience as a Design Ops Manager within a product-focused organization.

• Language Skills: Fluent in English, with the ability to present work and communicate effectively in an international context.

• Relationship Builder: Capable of building and maintaining strong relationships with stakeholders, facilitating cross-departmental collaboration.

• Adaptability: Experience supporting both small structures and large organizations, providing a broad understanding of organizational types and challenges inherent to digital transformation.

• Simplification Expert: Adept at simplifying complex topics, making information accessible to all team members and fostering a shared understanding of projects.

• User-Centered Focus: Product Design-oriented, with particular attention to user experience and the impact of content on that experience.

Additional Information

Accor dares to impact: 

- the world

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

- your career:

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

- Specifically, at the Digital & Business Factory 

• Expanded remote work and no meetings on Wednesday afternoons, 

• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

and also,

• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. 

• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 

• €10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉 

Is this mission appealing to you? 

Recruitment is all about people!

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

1. An interview with the team manager responsible for the role you are interested in.

1. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 

1. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 

1. A personalized feedback. 

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