Deployment Project Coordinator

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Highly organized and motivated Deployment Project Coordinator to join our dynamic team and play a crucial role in the successful execution of large-scale deployment projects. The ideal candidate will excel in organizational skills, demonstrate proficiency in Salesforce and Excel, possess a strong ability to follow directions, and exhibit a proactive and go-getter attitude. This position requires a detail-oriented individual who can effectively coordinate and communicate across various teams to ensure a smooth and efficient deployment process.

Responsibilities:

• Project Coordination:
• Collaborate with project managers, technical teams, and stakeholders to ensure alignment of deployment activities with overall project goals.
• Proactively identify potential roadblocks and work to address them before they impact the deployment schedule.
• Salesforce Case Management:
• Update and maintain Salesforce cases with accurate and up-to-date information related to deployment activities.
• Ensure that all relevant details, documentation, and communications are appropriately recorded in Salesforce for reference and reporting purposes.
• Collaborate with cross-functional teams to gather necessary information and updates to cases.
• Date Management:
• Monitor and manage deployment schedules to ensure alignment with project timelines.
• Work closely with project managers and teams to update dates in Salesforce, reflecting any changes or adjustments to deployment plans.
• Proactively identify and address potential scheduling conflicts to maintain a smooth deployment process.
• Rescheduling Coordination:
• Facilitate the rescheduling process for deployments, both within the internal system and in coordination with clients.
• Communicate effectively with clients to understand their scheduling preferences and constraints.
• Collaborate with internal teams to accommodate client rescheduling requests while minimizing disruption to overall deployment timelines.
• Client Communication:
• Serve as a primary point of contact for franchisees regarding deployment scheduling and updates.
• Communicate any changes, delays, or important information to clients in a clear and timely manner.
• Build and maintain positive relationships with clients through proactive and transparent communication.
• Documentation and Reporting:
• Generate and maintain accurate reports related to deployment progress, reschedules, and updates in Salesforce.
• Document key insights, challenges, and solutions to contribute to continuous improvement in deployment processes.

Qualifications & Experience:

• Previous experience in a coordination or project management role, preferably in a technology or deployment context.
• Bachelor's degree in a relevant field or equivalent work experience.
• Familiarity with Salesforce or similar CRM tools.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Detail-oriented with a focus on accuracy in data management.
• Ability to work collaboratively in a cross-functional team environment.
• Problem-solving skills and the ability to adapt to changing priorities.

Success Factors:

• Timely Deployment:
• Proven ability to adhere to project timelines and deliver deployments on schedule. Experience in implementing strategies to expedite deployment processes without compromising quality.
• First Dispatch Success:
• Track record of achieving high success rates on the first attempt of deployment. Ability to troubleshoot and address issues promptly to minimize deployment delays.
• Client Satisfaction:
• Strong interpersonal and communication skills to manage client expectations effectively. Demonstrated ability to build and maintain positive client relationships during deployment projects.
• Problem Solving:
• Excellent problem-solving skills to quickly identify and address deployment challenges.
• Proactive approach to developing contingency plans for potential roadblocks.
• Attention to Detail:
• Meticulous attention to detail in planning, execution, and documentation of deployment processes.
• Commitment to maintaining high-quality standards throughout the deployment lifecycle

Capabilities:

• Cross-Functional Collaboration:
• Foster strong working relationships with various departments to understand their specific capabilities and requirements.
• Communication and Reporting:
• Communicate deployment progress, issues, and resolutions to relevant stakeholders.
• Prepare and distribute regular status reports outlining key milestones and achievements.
• Continuous Improvement:
• Evaluate the effectiveness of deployed capabilities and gather feedback for continuous improvement.
• Recommend enhancements to existing processes or technologies to increase overall organizational capabilities.
• Feedback Collection:
• Gather feedback from clients during and after the deployment, using this information to improve future deployment processes and enhance overall client satisfaction.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).