Data Operations Specialist - London , UK

Posted 2 Days Ago
Be an Early Applicant
London, Greater London, England
Hybrid
Senior level
Artificial Intelligence • Cloud • Legal Tech • Professional Services • Software
DISCO’s mission is to use technology to strengthen the rule of law.
The Role
The Data Operations Specialist prepares data for legal review using the DISCO platform, assists customers throughout the legal discovery process, troubleshoots technical issues, and communicates effectively with stakeholders. Responsibilities include quality control, ticket management, data processing, and ensuring client data compliance.
Summary Generated by Built In

 Your Impact

The Data Operations Specialist consults with customers to prepare data for legal review in DISCO’s eDiscovery platform and provides assistance to end-users throughout the legal discovery process, troubleshoots technical issues, and guides customers to use the DISCO platform optimally.  They provide critical technical input to the engineering team to diagnose and address platform issues and prioritize enhancements to the product.

What You'll Do

  • Technical Troubleshooting:  Troubleshoots issues encountered with both unstructured (email, office documents, chats) and structured data (production data).  Manipulates incoming load files to meet DISCO ingest specifications.  Accurately logs and classifies issues to provide complete information for Engineering interventions, product improvements, and other DISCO needs.
  • Quality Control: Performs thorough quality control and validations on all tasks before delivery.  Proactively contributes to product and documentation improvements.
  • Stakeholder Communication:  Prioritizes workload assignments, communicating job status and potential issues to both internal and external stakeholders.  Interacts directly with clients via email or phone for all data-related inquiries and provides professional, quality service in all communication.
  • Ticket Management: Adheres to company policies and procedures for creating, updating, and resolving tickets, proactively monitoring open tickets in Salesforce and providing timely updates.  
  • Data Management: Coordinates the processing, loading, and exporting of data to and from the DISCO platform.  Facilitates the administration and tracking of client data, performing periodic audits to ensure alignment with client case requirements and data retention policies.  Creates custom data productions that align with client technical specifications.

Who You Are

  • 5+ years of ediscovery or digital forensics data processing experience
  • Bachelors degree in Information Technology or related field
  • Significant experience with DISCO, Relativity, Everlaw, or Reveal.

Even Better If You Have...

  • 1+ years experience in relational databases such as SQL or MS Access
  • Experience using DISCO software

Specialised Knowledge or Skills

  • Technical troubleshooting skills to understand and address data file issues, identify and navigate network problems, and diagnose various technical issues.
  • Strong understanding of relational databases.
  • Advanced skills with Excel.
  • Knowledge of various data storage methodologies, data collections, data processing and methods of electronic production.
  • Excellent client management skills.
  • Strong internal and client-facing written and verbal communication skills

 Perks of DISCO

  • Open, inclusive, and fun environment
  • Benefits, including medical and dental insurance
  • Competitive salary plus discretionary bonus
  • Competitive salary plus RSUs
  • Opportunity to be a part of a startup that is revolutionizing the legal industry
  • Growth opportunities throughout the company


About DISCO

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. 

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Top Skills

SQL
The Company
HQ: Austin, TX
700 Employees
Hybrid Workplace
Year Founded: 2013

What We Do

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

Why Work With Us

At DISCO, we are animated by what we call the inventor’s spirit: a constant desire to imagine what the world should be like and make what we imagine real. That's how we got started and that's how we continue. We're creating real change in the legal industry, with a myriad of opportunities for our employees to learn and grow.

Gallery

Gallery

Similar Jobs

Barings Logo Barings

Data Operations Lead

Fintech • Financial Services
Bailey Green, East Hampshire, Hampshire, England, GBR
1777 Employees

Akeneo Logo Akeneo

Senior Customer Experience Operations Analyst

eCommerce • Information Technology • Marketing Tech • Software
Hybrid
London, Greater London, England, GBR
430 Employees
Easy Apply
London, Greater London, England, GBR
1100 Employees

WISE Logo WISE

Compliance Analytics - Data Analyst

Fintech • Mobile • Payments • Software • Financial Services
Hybrid
London, Greater London, England, GBR
6000 Employees

Similar Companies Hiring

Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees
RunPod Thumbnail
Software • Infrastructure as a Service (IaaS) • Cloud • Artificial Intelligence
Charlotte, North Carolina
53 Employees
Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account