Data Analyst I

Introduction to Demandbase: 

Demandbase is the Smarter GTM™ company for B2B brands. We help marketing and sales teams overcome the disruptive data and technology fragmentation that inhibits insight and forces them to spam their prospects. We do this by injecting Account Intelligence into every step of the buyer journey, wherever our clients interact with customers, and by helping them orchestrate every action across systems and channels - through advertising, account-based experience, and sales motions. The result? You spot opportunities earlier, engage with them more intelligently, and close deals faster. 

As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, New York, Seattle, and teams in the UK and India . We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area.

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

The Data Analyst will collect, analyze, manage and resolve data analysis and escalation tasks.  This person is responsible for understanding requirements, analyzing large datasets, and ensuring resolution of tasks with some assistance from senior analysts - often customer-initiated. You will work with modern software and tools that allow you to interact with and manage an enormous data set, backing best-in-class go-to-market products online. You will be working alongside data engineers to drive customer success. You will use your data analysis skills in a fast-paced agile environment to push product quality to new levels.

Responsibilities:

• Work directly with team members, product managers and CSMs to gather requirements, provide status updates, and build relationships. This will include
• Investigation into, and resolution of customer-generated requests and escalations
• Design and operationalize general solutions to common problems you discover
• Deeper surveys and investigations to understand and improve data quality
• Communicating with other engineers / stakeholders / CSMs and taking ownership of the tickets and driving them to completion.
• Technical acumen and interpersonal skills are both central requirements to this role.
• Conduct extensive data analysis and identify key insights from data using various tools and scripts (Python, SQL, Excel etc.). This would include various phases of manual interventions in addition to utilizing Automated Scripts and Libraries.
• Visualize and propose innovative as well as simple data models to complex problems independently by applying deep knowledge of various programming languages and statistical tools.
• Demonstrate passion for high quality data, impact mindset, strongly believe in applying analytical chops to tell a "story'' focused on insights and context not just data.
• Provide excellent data stewardship by understanding the requirements, probe for details, analysis and identifying its trending to deliver projects with high quality results and within agreed timelines.
• Collaborate and communicate with key stakeholders within the organization for delivering best-in-class service.
• Continuously manage dependencies, resolve impediments and find ways to improve quality and timelines of the deliverables.
• Demonstrate accountability and meet all the acceptance criteria defined for the completion of a given Project.
• Record and manage all tasks associated with initiating, tracking, executing and delivery of projects.
• Use best practices to refine and continuously improve project execution, internal documents and efficiency.

Skills/Experience:

Must-have:

• Expert knowledge of SQL, ideally using BigQuery or similar data platform
• Strong in Extensive Data Analysis  - Manual as well as Automated validation and stratification of data.
• Excellent problem solving and analytical skills with attention to detail.
• Excellent written reporting and documentation skills
• Excellent proactive communication and interpersonal skills

Good to have:

• Knowledge of Data Visualization using BI tools.
• Some skill implementing and executing in a programming language like Python or Scala
• Experience working in an agile environment - scrum, sprints etc
• Experience using Google Docs / Confluence / JIRA preferred

Behavioral & Interpersonal skills:

• The ideal candidate will have a background working directly with clients (mainly North America) and is able to multitask
• Exceptional organizational, presentation, and communication skills (verbal and written)
• Able to thrive in a fast paced environment - moving quickly, adapting well to change, thinking strategically and tactically executing a plan
• Able to work independently and as an integral part of a team
• Quick learner and result oriented

Basic Qualifications:

• Bachelor’s degree preferably in Information Systems or any Engineering field
• 1 – 4 years of  relevant experience in data manipulation, data querying, and data analysis skills

Our Commitment to Diversity, Equity, and Inclusion at Demandbase

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.