Cybersecurity Support Coordinator

Job Description:

The Cybersecurity Coordinator is responsible for managing and streamlining the onboarding process for new clients, scheduling meetings, service board cleanup, and providing administrative support to the Cybersecurity team. This role is a key liaison between clients and internal teams, ensuring seamless and professional client experience while handling various organizational and virtual assistant tasks. Additionally, the Cybersecurity Coordinator oversees the management of the cybersecurity board to ensure efficient tracking of open tickets that need to be flagged.

Job Responsibilities:

Weekly and Ongoing - Client Onboarding Management: 

• Coordinate and oversee the onboarding process for new clients, ensuring all necessary documentation, contracts, and compliance requirements are completed.
• Provide clients with guidance and support during their onboarding journey, answering questions and resolving issues promptly.
• Maintain detailed records of onboarding progress and client interactions in the company's CRM system. 

Daily - Meeting Coordination and Scheduling: 

• Schedule and manage client meetings, including initial consultations, project updates, and ongoing reviews. 
• Organize internal team meetings, ensuring all clients are informed and prepared. 

Daily - Cybersecurity Board Management: 

• Oversee the operation and organization of the cybersecurity board, ensuring tickets are assigned, updated, and completed as necessary. 
• Facilitate communication among team members through the board to track progress on cybersecurity projects and initiatives. 

Daily - Administrative Support: 

• Prepare and send pre-and-post meeting emails and follow-up materials. 
• Handle email correspondence and ensure timely responses to client inquiries. 
• Assist in creating and updating client-facing documents, presentations, and reports. 

Daily - Communication and Liaison Duties: 

• Act as the primary point of contact for clients about scheduling or/and updating client meetings. 
• Collaborate with internal teams to address client needs and escalate issues when necessary. 

General Assistant Tasks: 

• Manage and organize digital files and documentation. 
• Perform data entry, research, and other tasks to support the cybersecurity team. 
• Handle miscellaneous administrative duties as assigned to ensure smooth operations. 

Job Qualifications:

• Proven experience in administrative support, virtual assistance, or client coordination roles. 
• Strong organizational and time management skills with the ability to prioritize and multitask. 
• Excellent written and verbal communication skills. 
• Proficiency in using tools like Microsoft Office Suite, ConnectWise Manage, Microsoft Planner, and Microsoft Office. 
• Detail-oriented with a proactive approach to problem-solving. 
• Ability to work independently and maintain confidentiality. 

Job KPI's:

• Cybersecurity Board Efficiency: Percentage of tickets handled on time and with minimal bottlenecks. 
• Onboarding Success Rate: Proportion of clients onboarded within the expected timeline. 
• Team Engagement: Regular updates and active participation in internal management discussions. 
• Process Improvements: Frequency and impact of optimizations implemented in workflows. 
• SPM Retention: Percentage of clients that continues from one year to the next. 
• Overall vCSO engagement growth: Total MRR under SPM. 
• Client Satisfaction Surveys: Rating given by the client after major engagement milestones