With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience.
Your role at Exness:
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To manage customer handling issues for their respective region and to be a senior expert for the respective team
You will:
- Monitor all customer handling tasks (SalesForce, JIRA) to ensure the procedures, processes and timelines are followed and adhered to
- To guide team members in seeking solutions, with regards to client's issue and to handle client's request to speak with supervisor
- To manage document verification: to reset or approve verification when necessary
- To handle complaining clients when necessary (non-trading complaints): to investigate complaints and communicate with clients to resolve issues
- To manage fraud cases: to lead the investigation, provide report, classify each fraud case and to be responsible for fraud case resolution
- To handle tasks such as: bonus restoration / cancellation , termination, BIT, Sales Retention Investigation, Risk Management Tasks, etc - as per Support job allocation and respective manuals
- To assist Localisation Department with translation checking
- Assist with chats, emails, calls during high volume hours
- To perform full duties of Shift Leader on weekends and when is required
- To supervise and guide respective Team in order for the Team Members to provide excellent Customer Support
- To assist with new hire interviewing when necessary
- To assist with new hire orientation when necessary
- Conduct Support Mentoring Program with new team hires
- To work alongside the respective team to ensure Quarterly set KPIs are met by all team members
- To supervise and guide the respective Team for the Team Members to provide excellent Customer Support
- To assist with new hire interviewing when necessary
- To assist with new hire orientation when necessary
- Conduct Support Mentoring Program with new team hires
- To work alongside the respective team to ensure Quarterly set KPIs are met by all team members
The ideal candidate:
- Preferred: Local South African
- Good communication skills in English and local languages
- Good Technical knowledge
- Leadership skills
- Being a problem solver for teammates
- Self-motivated and highly reliable
What we offer:
- Outstanding conditions for professional growth and development, work in a very fast-paced and challenging environment;
- Relocation package for the family and visa support (where applicable)
- Medical insurance coverage for employees and immediate family members;
- Company’s contribution to training & development;
- Result-oriented approach; flexible working conditions;
- Corporate employee share scheme for all the employees.
- Possibility to be closer to your team - "Get to know Team" trip.
Your journey after applying:
- First interview (30 minutes)
- Test Task
- Final Interview (1 hour)
Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.
At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.
What We Do
Exness Group is a global multi-asset broker that was founded in 2008 with the mission to reshape the online trading industry. We aim to maximize our client's potential when trading the markets by offering better-than-market conditions on currencies, crypto, stocks, indices, metals, and commodities.Our fresh scientific and ethical approach has resonated with traders around the world, and the company has gone from strength to strength, with trading volumes hitting new monthly records in 2023 at $3 trillion from an active client base of 414,502+We think business and act human. Our growing #ExnessFamily has more than 2,000 employees in offices located in Asia and Europe. Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. We are constantly expanding into new markets, and we're looking for a passionate team to help us grow. If you are looking for a new challenge and want to be a part of the future of online trading, please check out our open positions
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