Customer Service Associate

Job Description

As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers of one of the largest retailers in the world through inbound calls and chat in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. 

This is the job for you if:

• You excel at handling customer inquiries of varying types (i.e. account information, order status, product information, etc.)
• You are an active listener and can leverage probing question skills
• You have a proven track record for hitting performance and sales targets
• You are able to make sound decisions with a strong sense of urgency
• You bring an enthusiastic personality

What we offer:

• Competitive hourly rate
• Paid training
• Advancement opportunities

Qualifications

• A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
• Must have a valid government issued ID, TRN and NIS card.
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays)
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
• Solve problems systematically, using sound business judgment, and following through on commitments to customers.
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
• Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
• Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
• Prior customer service experience preferred.
• Inspire confidence and positively influence the behaviour, actions, and thoughts of others.

Additional Information

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.