We are a remote-first, international SaaS company helping businesses maximise their revenue potential in Europe and the US with our Go-To-Market SaaS Platform. We are the successful merger of Leadfeeder and Echobot, bringing two industry leaders together.
What makes us unique? With origins in Finland and Germany, the country with the highest privacy standards in Europe, Dealfront was born with compliance and transparency in its DNA. This ensures that our users know exactly where their data originated.
We have over 270 dealfronters around the world in 40 countries. Join us and help us continue our mission to be the leading Go-To-Market platform that helps B2B companies win deals in Europe.
Position Overview
Dealfront is excited to be experiencing a level of growth where we are seeking a Customer Support Specialist to join our team.
This is a fantastic opportunity to impact the growth trajectory of a technology scale-up. The role is perfect for a motivated and driven individual who is looking for an exciting Customer Support opportunity to shape their career with a fast-growing SaaS company.
Responsibilities
- Supporting customers, clients and interested companies with Dealfront related requests on a daily basis (to make sure that they can reach their goals)
- Supporting incoming requests through different channels (live chat, email and phone)
- Proactive customer development in order to improve adoption and ensure client satisfaction
- Follow up of ongoing customer issues
- Efficient and constructive communication with other departments to escalate customer issues for faster case resolution
- Recording and documentation of all customer contacts as well as maintaining existing records and configurations in company administration and CRM systems
- UNN Report: Administration of the report on a daily basis. Responsible contact person for bug reporting for UNN and the internal tech teams
- Processing the transitional GDPR removal process for incoming removal requests until this process is fully automated
- Participation in team projects (engagement, reporting, etc)
- Contributing to the team goal the best way possible by achieving KPIs:
- CSAT: 95%
- Median first response time live chat: 5 minutes
- Median first response time email: 24 hour
- Resolution time: 48 hours
- You speak fluent English & German fluently (C1/C2)
- You have experience in B2B customer-facing roles
- You have experience working in a B2B SaaS environment
- Working knowledge of Google Analytics
- Comfortable with live chat & phone support
- You have some practical experience & knowledge of sales and marketing
- Practical experience with SaaS tools (desirable)
- Experience with sales/marketing tools such as Google Analytics, Salesforce or others (desirable)
- Experience with helpdesk or customer management tools (desirable)
- Knowledge of integrations, such as CRMs, Zapier and APIs (desirable)
- Contributing to the team goal in the best possible way
- A high performing team that supports each other and celebrates success together
- AI-driven digital tools with huge sales potential in a growing market
- Competitive salary
- Attractive benefits and rewards
- Flexibility to work from home or in the office
- Team events
- Mental Health support with Auntie.
- Annual company retreats in sunny locations and team off-sites :)
Top Skills
What We Do
Dealfront is the Go-to-Market Platform giving sales and marketing teams the data, applications, and insights they need to win any European market.
With its German and Finnish origins, the company was born and raised with a native understanding of the European market. Trained on European data in many languages, it provides data, applications and insights that others can’t.
Dealfront meets the highest GDPR compliance and privacy standards, and shows you how data was sourced. Our platform is hosted in Europe and processed under European regulation, so you know your data is secure and won't be sold to third parties.
Dealfront – The way to win deals in Europe.
