Centric Software is seeking a responsible and organized Support Consultant to join our growing team. The successful candidate should provide exceptional customer support in a challenging, rewarding, fast-moving environment. You will need to be quick-thinking and able to learn fast. You will be working directly with our customers.
The goal is to partner with our clients so that they can get the most from our solutions, ensuring delivering excellent service levels and that client business functions can effectively adopt our solutions with good trust in functionalities and data.
This will be obtained by solving customer inquiries, delivering requests for enhancement providing competent support ensuring outstanding service levels.
About the Team
The Centric Support team is our Customers mail point of contact after the project implementation. The team is based in different countries. Occasional travel may be required.
What you will be doing
· Qualification of customer requests
· Resolving issues, service requests, and questions from our customers in accordance with our SLAs.
· Delivery of solution enhancements requested by customers
· Working closely with our Professional Services, R&D, and Cloud Operations to ensure that defects are identified, and fixed
· Working with our Hosting team to ensure that systems are available to customers and in working order
· Provide high customer satisfaction
· Creating knowledgebase articles for customers
What you bring
· Strong communication and interpersonal skills
· Highly developed problem-analysis and solving skills
· Excellent organization and time management
· Teamwork
· Resourcefulness, adaptability, orientation toward customer satisfaction, and creative thinking
· Fluent English is a must, and knowledge of French, German, Italian, and Spanish is a plus
Technical skills
· Computer Science degree is preferred
· Microsoft SQL, stored procedures (min. Intermediate)
· Familiarity with VB scripting and data Integration/ ETL
· Added bonus in the area are experience with:
o cloud solutions (Azure preferred)
o data integration tools (preferred Data factory)
o PowerShell
o Python, C#
o Big dataset optimization, code optimization
Added bonus
· Familiarity with Fashion and Apparel industry, familiarity with merchandise Planning, forecasting and replenishment,
· Experience in the utilization of IT process support tools (Jira preferred) and with Integration and
· Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments. Skills in performance tuning and optimization and troubleshooting relative to the software stack web environment.
· Experience of working with Public Cloud infrastructure (eg AWS, Azure, Google Cloud…)
What we offer
· Competitive salary and benefits
· A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
· A modern, international work environment and a dedicated and motivated team
· A work environment built on collaboration, flexibility and respect
· Varied and challenging work to help you grow your technical skillset in IT technologies on the edge
Top Skills
What We Do
Centric Software® is the innovator behind the #1 Product Lifecycle Management (PLM) platform, Centric PLM™, that is blazing the trail for brands, manufacturers and retailers across all segments of the consumer goods industry. Headquartered in Silicon Valley, Centric Software has shattered the mold to create state-of-the-art digital solutions to satisfy the needs of every player in the market, large and small, and supports their mission to develop high-quality, sustainable products that are on time and on trend.
- Centric PLM delivers enterprise-class merchandise planning, product development, sourcing, quality and product portfolio optimization innovations specifically for fast-moving consumer industries. Centric PLM streamlines the product development process from concept to retail.
- Centric Planning provides best-in-class data and visually driven financial, merchandise and assortment planning as well as store and vendor forecasting to maximize margins and for seamless and fast, pre and in-season execution.
- Centric Visual Boards improves collaboration and decision-making of merchandising and buying teams through intuitive digital boards, driving innovation and decreasing time to market.
All Centric solutions are market-driven, ensuring they meet the needs of customers. These innovations include the first ever PLM mobile apps, 3D CAD connectors, sustainability integrations, and more. Centric Software has the highest user adoption rates in the industry and proudly maintains a 99% customer retention rate due to its seamless implementation methodology which ensures that 100% of its customers go live. Centric Software is proud to provide the best solution, backed by the best team to service the best customers.
Centric Software is a subsidiary of Dassault Systèmes (Euronext Paris: #13065, DSY.PA). For more information, please visit www.centricsoftware.com.
