Title- Customer Success Specialist
Location -Sunnyvale , CA
Contract - 1 year (Likely of extension)
Pay rate - $28 - $30/hr
Bilingual - Fluent in English and Spanish (Proficiency in Spanish is preferred as the successful candidate will be required to communicate with business partners in Mexico)
Vendor Management, Account Management, Client Onboarding
Job Description:
- Offer professional customer support & solutions to merchant customers:
- Provide professional business consultant service and manage work orders with high efficiency and accuracy through online chat, email or hotline (main focus) of customer service.
- Be the point of contact in Merchant onboarding
- Possess continuous learning spirit, be capable to manage complicated business problems and customer complaints.
- Be capable to discover, summarize and feedback the obstacles in customer experience.
- Output the advice and solution to optimize the international service platform based on the service cases and database.
- Possess service operation experiences and capacity.
Job Requirements：
Bachelor degree or above, excellent English and Mandarin communication skills
- 1-2 years’ work experience in a support center, be familiar with the call center operation pattern and features. Financial service (bank, or payment industry) or internet industry experience is a plus
- Strong experience in Vendor or Client onboarding
- Salesforce experience preferred.
- Be capable to adjust and optimize the field operation strategy on time based on the field operation data analysis.
- Strong sense of responsibility, strong logic and ability to think independently.
- Team work spirit.
- Be capable of problem solving with strong pressure resistance.
- Be good at resources management.
About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility
Top Skills
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more.
Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement.
We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
