We are looking for a Customer Support Specialist to join our team at Sign In Solutions. This is a varied role that will see you dealing with existing and new customers. Your core responsibility will be taking enquiries over online chat, email and by phone. You will be answering questions regarding our Sign In App platform features and pricing.
This is a hybrid position based in our Tauranga office which is perched right on the waterfront in the beautiful Bay of Plenty, New Zealand. In cahoots with our overseas hubs, we help over 36,000 workplaces around the world simplify and streamline their workplace sign in, checking in thousands of employees and visitors every day. The hours of work are 12pm to 8pm to support our international customers.
About Us
Sign In App by Sign In Solutions is the smart and flexible way to sign in staff, visitors, and contractors. With a community of over 36,000 sites across 70 countries, Sign In App is one of the world’s fastest-growing visitor management platforms. Our team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to our ever-growing community.
Culture
Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:
Customer 1st
Respect & Dignity
Accountability & Empowerment
Honestly & Positivity
We're Here To Win
Do Good & Give Back
Skills
- Good communication and mentoring skills
- Familiar with Google Workspace or equivalent
- Process driven individual, with excellent attention to detail
- Good relationship building skills
- Ability to problem solve and contribute to solutions
- Willingness to Learn
What You Will Be Doing
- Respond to online chats, emails, and phone calls promptly
- Provide product information and assistance to customers
- Identify customer needs and escalate queries to the appropriate team member
- Contribute with ideas on how to improve our service and offering
- Continued customer satisfaction checks
- Ensure to limit the risk of personal data breaches in line with the Company Data Protection Procedure
- Adhere to the company Information Security Policy (S-004) and other ISO 27001 policies
- Ensure all actions are GDPR compliant
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.
What We Do
Sign In Solutions is an innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor), Sign In Central Record (formerly SCR Tracker), and 10to8.
Sign In Solutions is backed by PSG, a growth equity firm that partners with software and technology-enabled services companies to help them navigate transformational growth, capitalize on strategic opportunities and build strong teams. Visit: www.psgequity.com.
Operating Companies:
Sign In App is the smart and safe way to sign in visitors, contractors, employees and everyone else. Visitor management, employee sign in and desk & meeting room booking. Visit: signinapp.com
Sign In Enterprise, addresses complex workplace challenges associated with managing identity, access, and communication across multiple locations, visitor types, watchlists and beyond. Visit: signinenterprise.com
Sign In Compliance is the Modern Security Compliance Workspace protecting against serious security risks and the costly administrative burden that distracts teams from their mission. Visit: signincompliance.com
Sign In Workspace offers customers the latest, intelligent solutions for desk booking, meeting scheduling, meeting room management, and analytical facility management insights. Visit: signinworkspace.com
Sign In Central Record is the secure, compliant and simple solution for maintaining a Single Central Record in schools. Visit: signincentralrecord.com
10to8 is the customisable appointment scheduling tool that saves you time and scales with your business. Visit: 10to8.com
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