Customer Support Represntative ll

Working at Freudenberg: We will wow your world!

Responsibilities:

• Provides pre-sales technical expertise to a diverse cultural range of global clients.
• Provides technical input into bid proposals, projects and technical documents within the sales process and identifies additional sales opportunities with existing customers
• Collaborates with the global business development team to recommend products and services to meet customers' requirements
• Maintains up-to-date and comprehensive knowledge of the SBU and competitors' products and/or services
• Demonstrate the ability to manage customer meetings including taking/issuing minutes to the ensure all requirements are captured and communicated.
• Demonstrate the ability to manage the bid clarifications through to completion. These clarifications need to be closed out prior to bid completion and need to be filed and communicated to the wider team both internally and externally.
• Demonstrate the ability to manage Terms and Conditions discussions with the nominated FFL legal representative.

Qualifications:

• 2+ years’ experience in a customer service role, within a manufacturing environment or similar, background in Oil & Gas is desirable.

• Excellent IT skills, including proficiency in Microsoft Suite.

• Strong verbal and written communication skills, with excellent interpersonal skills.

• Proven track record of meeting targets and deadlines with the ability to work well under pressure.

• Detail orientated, ability to work with figures and calculations.

• Able to confidently read and understand technical drawings.

• Experience in training associates would be desirable.

• Experience using SAP would be preferred.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Flow Technologies Ltd.