Customer Support Internship

Posted 17 Days Ago
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Mumbai, Maharashtra
Internship
Fintech • Payments • Software • Financial Services
The Role
Assist the Global Support Delivery team in improving knowledge base articles, managing tasks, and collaborating with various departments to achieve team goals.
Summary Generated by Built In

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. 

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.   

What to expect:

  • Assist Global Support Delivery team in improving knowledge base articles and build pipeline

  • Collaborate with various departments to achieve team goals

  • Manage tasks within given time frames and delivering high-quality work 

What will make you successful?

  • University student or graduate currently undergoing/completed a Bachelor's Degree or equivalent experience in Business Administration or related fields.

  • Excellent communication skills with the ability to build rapport with clients from a wide range of backgrounds

  • Demonstrating the ability to fully engage with internal clients, ensuring their concerns are understood and addressed accordingly

  • Self-motivated and proactive in seeking process improvements which effectively managing tasks in a fast-paced environment

  • Excellent collaborator with the ability to work effectively across different departments

  • Strong time management skills and a commitment to delivering high-quality work

  • Familiarity with relevant software and tools, such as Microsoft Office, to efficiently manage tasks and data

Additional Info:

  • 6 months internship; must be able to commit

  • Comprehensive training provided

  • Hybrid working

  • Internship allowance offered

  • Convenient business location in Mumbai

  • Open to local Indian applicants only

Why join our team?

By joining our team, you will have the chance to be part of a world-class organization that plays a vital role in shaping market practice and defining standards in the financial industry. You will be exposed to the end-to-end process, working closely with various teams to ensure flawless customer experience.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

Top Skills

MS Office
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The Company
HQ: New York, NY
4,765 Employees
On-site Workplace
Year Founded: 1973

What We Do

SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services.

We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance.

Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories.

SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern.

For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity

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