Customer Support Engineer

Posted 7 Hours Ago
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Kartal, İstanbul
Junior
Fintech • Information Technology • Logistics
The Role
The Customer Support Engineer will lead the execution of aftersales projects, ensuring adherence to company procedures and quality standards. Responsibilities include managing project progress, financials, procurement coordination, and maintaining relationships with stakeholders to enhance customer satisfaction.
Summary Generated by Built In

Location:

Istanbul, Marmara, Turkey

Job ID:

R0064145

Date Posted:

2024-10-21

Company Name:

HITACHI ENERGY TURKEY ELEKTRIK SANAYI ANONIM SIRKETI

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

We seek for a Customer Support Specialist who will provide vital support on business within the Power Transformers Business Unit. The Project Execution Team is at the heart of our organization, meeting and exceeding customer expectations while helping to build a sustainable

and profitable future. Reporting to the Customer Support Manager, you will maintain and enhance customer satisfaction by providing excellent service at all stages of the projects. 

Your responsibilities

  • Leading the execution of aftersales projects and ensuring that all related activities are executed in accordance with company procedures, contract specifications, quality standards, health and safety, environment requirements, cost/profitability targets, and scheduling goals.
  • Assisting Project Controlling to define all provisions, including scope and financial plans, scheduling and risk management plans.
  • Monitoring and controlling project progress, resource utilization, and project financials while overseeing project invoicing status, cost, expenses and cash flow.
  • Identifying, qualifying, quantifying and managing risk calculation, while ensuring that all opportunities are identified and pursued.
  • Assisting the Quality Department to define all RCAs, 8D, M&S and CCRP processes.
  • Deliver results according to the operational/project targets (e.g. OTD, CCRP ROTD, quality, etc.) to improve net promoter score (NPS).
  • Coordinating with the Procurement and Logistics team to successfully negotiating for and procuring the required services, materials and equipment for the project from internal and external suppliers.
  • Coordinating with the Procurement and Logistics team to successfully negotiating for and procuring the required services, materials and equipment for the project from internal and external suppliers.
  • Building and maintaining strong relationships with internal and external stakeholders, acting as a key contact for customer enquiries and an escalation point for project issues.
  • Ensuring that the service activities comply with relevant environmental policies, health and safety guidelines.
  • Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

  • Bachelor’s degree in electrical engineering.
  • 2+ years of experience in Site Service, Production, Quality and Design in Transformer Business and collaboration with other related departments.
  • Excellent command of oral and written English and Turkish. Additional languages are plus.
  • Demonstrated experience in project scope, cost, schedules, vendors, and subcontractors’ management.
  • Being able to manage projects and communicate effectively.
  • Being committed to excellence, customer, and action oriented, decision making and according to situation flexibility.
  • Excellent attention to details.
  • Leadership and Organization Management skills.
  • Negotiation and problem-solving capability.
  • Great social skills.
  • Result-orientated mindset.
  • A collaborative, solutions-oriented approach, and strong communication.
  • Knowledge of MS Office applications including MS Projects.
  • Having a valid driving license and no obstacles for traveling.
  • Completed military service for male applicants.
The Company
33,676 Employees
On-site Workplace

What We Do

Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.

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