Customer Supply Chain Consultant

Posted 18 Hours Ago
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İstanbul, Şişli, İstanbul
Mid level
Internet of Things
The Role
The Customer Supply Chain Consultant will enable and support order to cash processes, manage customer requests, consult on logistics, oversee financial processes including invoicing and complaints, and coordinate with customers to optimize their supply chain practices. The consultant will also engage with customers to enhance service levels and processes.
Summary Generated by Built In

Company Description


As Bosch Mobility Aftermarket division, we are looking for our new asscoiate as Customer Supply Chain Consultant for Türkiye & Middle East Region who will be located in Maltepe, Istanbul.

Position: Customer Supply Chain Consultant

Departmant: Customer Supply Chain Services

Working Style: Hybrid Working Model


Bosch Mobility Aftermarket Divison

Bosch Mobility Aftermarket division of Bosch offers comprehensive products and services to the automotive spare parts sector and workshops worldwide.

The division manages its business activities in 17 countries in Türkiye and the Middle East region with over 150 employees located in cities such as Istanbul headquarters, Ankara, Izmir, Bursa, Adana, Dubai, Riyadh, and Jeddah.

Mobility Aftermarket division produces spare parts, workshop equipment and services for all mobility devices such as passenger cars, commercial vehicles. Wİthin the division there are different working departments such as sales, marketing, supply chain, technical support and training, communication, and franchise service management.

The Bosch Mobility Aftermarket division is also responsible for the development of the service network by providing end-to-end solutions to over 500 franchise service concepts such as Bosch Car Service and Bosch Diesel Service in the region.

If you would like to learn more about us, you can visit our website or Instagram account..


Web pages

https://www.boschaftermarket.com/tr/tr/

https://www.boschcarservice.com/tr/tr/


Instagram

https://www.instagram.com/boschotomotiv/


Job Description

This position will be responsible in enabling and supporting order to cash (O2C) internal company processes. Also, will work as logistic consultant towards the customers and provide trainings on Bosch systems/processes. 

  • Manage customer requests on O2C process including deliveries, initiate systematic improvement, 
  • Consult on/track lot-size optimization, delivery frequency, low bucket value ordering, stock level 
  • Receive special order requirements, lending/loaner goods 
  • Manage and monitor customer orders and related order data and activities, manage customer backlog, customer service level and take actions 
  • Receive and execute complaints, initiate process improvements (automation/pricing ...) manage process changes with internal expert 
  • Receive and execute return and stock clearing requests 
  • Manage financial processes including issue of invoices, credit/debit notes 
  • Monitor development of customers with regard to logistical maturity and against all rules (PDCA, with all tools: PBI...) 
  • Coordinate of forecasts with customers, consult on assortment, peak order splitting, monthly exchange with strategic customers to increase FA 
  • Sales planning to be added when process with customer collaboration process and tools are more mature. 
  • Negotiate customer service level agreement with customer. Organize, moderate or participate in customer meetings to present supply chain topics

Qualifications

  • 3+ years in a senior customer facing role 
  • Bachelor's degree in engineering, business management or logistic 
  • Superior written and verbal Business English communication skills, including a demonstrated ability toeffectively deliver information 
  • Experience working with current technologies 
  • Self-motivated problem solver who thrives in a dynamic and customer-focused environment 
  • Strong organizational and troubleshooting skills with attention to detail 
  • Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change 
  • Strong statistical knowledge, Highly analytical, technically proficient, and able to learn new tools and software quickly 
  • Advance in IT Knowledge of ERP's and IT tools
The Company
HQ: Gerlingen-Schillerhöhe
166,834 Employees
Remote Workplace
Year Founded: 1886

What We Do

The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.

Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Twitter: https://www.twitter.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH

Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice

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