IT Specialist – Office Tech Support

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! 

Job Description

Accor Tech is a leading hospitality technology operating across the world: our global #OneTechTeam works to simplify and accelerate the global tech ecosystem that powers Accor. 

Our 1,200 Heartist®, passionate about innovation and problem-solving, support our 5,500 hotels and offices in 110 countries to deliver an exceptional experience to our 100 million customers. 

They also dedicate themselves to shaping the future of our rapidly evolving and highly competitive industry, while building a sustainable future. 

Join our truly diverse and creative team that tackles technical challenges every day.

With us, dare to impact the world! 

IT Specialist plays a critical role in providing technical support and customer service to end-users, ensuring incidents and service requests are resolved efficiently and effectively, and contributing to the continuous improvement of the Service Desk function. (only Physical support)

1. Troubleshooting hardware and software issues: This includes identifying problems with desktops, laptops, printers, and other peripherals.
2. Installing and configuring hardware and software for the onboarding users: Office IT support personnel is responsible for setting up new equipment, installing software, and ensuring that everything is configured correctly and setting up in the dedicated desk.
3. Maintaining network and server infrastructure: Wi-Fi and maintaining server room, IDF and hardware.
4. Inventory Management: Manage inventory in the office and keep it ready for auditing purpose
5. Vendor Management: Manage the local vendors, delivery and tracking of the orders and equipment.
6. Manage ISP: Manage: Manage local ISP and related services (Buying mobile, internet, billing, enabling data packages, cancelling and keeping an inventory)
7. Meeting room assistance: Assist the users with all the meeting room, lounge and music connectivity issues in the office. Maintain the products at good quality and involve vendors whenever required.
8.  Hotel Support: The IT Specialist is also responsible for providing technical support for hotels in the region/country, providing the highest customer service, keeping good documentation, resolving tickets with the highest CSAT, helping GSS with continuous improvement and playing a critical role in teamwork.

Qualifications

And you? 

• Minimum 3 years of experience
• Experience in the hotel industry
• Process Management based on the ITIL framework
• Certifications in IT field
• Customer service
• Excellent language skill
• Understanding of ITIL frame work
• Ability to effectively communicate with end users and other team members at varying levels

Additional Information

Accor dares to impact: 

- the world

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

-Is this mission appealing to you? 

Recruitment is all about people!

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

2. An interview with the team manager responsible for the role you is interested in.

3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 

4. A final interview with our Talent & Culture team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 

5. A personalized feedback. 

#accortech