Company Description
Welcome to the good side of tech 👋
You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: will you join us in the next step of making the healthcare experience more human?
Docplanner at scale
We are leaders in 13 countries so far, and more than 90 million patients trust us every month. Almost 300.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.700 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.
Job Description
- Liderazgo & empoderamiento del Equipo: Supervisar, guiar y empoderar al equipo de Customer Success Specialists, asegurando que se cumplan los objetivos de rendimiento y se mantenga un alto nivel de servicio al cliente.
- Diseña, desarrolla e implementa estrategias de customer journey que aseguren una experiencia excepcional para nuestros clientes desde el primer contacto hasta una fidelización duradera.
- Análisis de Feedback: Recopilar y analizar feedback del cliente para identificar áreas de mejora y proponer soluciones innovadoras.
- Talent density & capacitaciones equipo: buscar el desarrollo continuo para llegar a nuestros objectivos / metas
- Monitoreo de KPIs: Supervisar y analizar indicadores clave de rendimiento para identificar oportunidades de mejora en el engagement y la retención de clientes.
- Abordar la resolución de problemas con un enfoque creativo, buscando soluciones innovadoras que impulsen el crecimiento y el éxito del producto.
Qualifications
Licenciatura (pasante o titulado)
Inglés Avanzado
Conocimiento de CRM
Excel avanzado
Top Skills
What We Do
With a global mission to “make the healthcare experience more human”, Docplanner creates digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly
