Analyst, Technical Success Manager - Scale

Posted 5 Hours Ago
Be an Early Applicant
Mexico City, Cuauhtémoc, Mexico City
Junior
Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
As a Technical Success Manager at Qualtrics, you'll assist clients in maximizing their use of the Qualtrics platform by providing technical expertise, supporting customer adoption, and strategizing to ensure long-term program success. You'll collaborate with various internal teams and engage with customers to drive usage and satisfaction of the product.
Summary Generated by Built In

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.



Analyst, Technical Success Manager- Scale


Why We Have This Role

The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren’t afraid to dive into the details and understand the tools our customers use, and work with them to realize long term value. We have impressive members on this team, and are always looking for more amazing talent!


How You’ll Find Success

  • Technical Success Managers in Scale are Qualtrics experts who work with our customers to realize the potential of the Qualtrics product.
  • In this role, you will have a large book of business and utilize data triggers to know which customers need support.
  • You will meet with customers to understand their programs and objectives, and leverage your technical expertise to give them the tools to build best in class programs.
  • Your focus will be to provide value to the customer by driving adoption and usage for the customer.
  • Technical Success Managers work in a post-sales capacity that directly contributes to the long-term success of our customers’ programs. As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at problem solving to deliver exceptional client service. 


 How You’ll Grow

  • Enhance your software platform knowledge and technical troubleshooting skills
  • Develop and refine your skills in customer management, data analysis, and strategic planning 
  • Collaborate closely with our sales, marketing, and product teams, gaining exposure to different aspects of the business and expanding your knowledge of digital customer success strategies 
  • Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers


Things You’ll Do

  • Drive Customer Adoption and Optimize Programs
    • Handle a large portfolio of customer accounts
    • Engage 1:1 with customers at critical points in the customer journey to ensure adoption and maturation
    • Nurturing a high-volume of customers via digital touch campaigns and webinar programs
    • Execute and manage Call to Actions (CTAs) to enhance user engagement and drive conversions
    • Leverage customer usage data to intervene as early as possible when risks or issues arise
    • Develop a deep understanding of Qualtrics’ service offerings to meet client needs, guiding them through use cases to drive program maturity
    • Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations
    • Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation
    • Identify common customer challenges and actively suggest better solutions
  • Collaboration & Cross-Functional Partnerships
    • Partner with our Global Scale and Digital teams on the execution of live events to maximise impact on customer adoption and maturation
    • Collaborate with cross-functional teams, including Sales, Customer Operations, Renewals Team, Partners, and Professional Services, to evolve and scale our global service offerings
    • Team effectively with internal and external partners to improve the overall customer experience and lead to greater satisfaction and loyalty among our customers


What We're Looking for on Your Resume:

  • Bachelor's degree is preferred
  • 1-2 years of experience in technical, consulting, or client-facing role
  • Analytical mindset with the ability to translate data into actionable insights
  • Proven ability to track, prioritize, and drive multiple concurrent projects from beginning to end
  • Ability to work effectively in a fast-paced and dynamic environment
  • Interest in Software / Tech, you’ll need to adopt our platforms easily. Previous experience with Qualtrics technology is a plus
  • Ability to articulate technical concepts to a non-technical audience
  • Detail-oriented with an ability to prioritize and meet deadlines
  • Familiarity with software and front-end development
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Gainsight experience is a plus

 

What You Should Know about this Team: 

  • The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face.
  • We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion.
  • We have impressive members on this team, and are always looking for more amazing talent!


Our Team’s Favorite Perks and Benefits
  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
  • Competitive salary, performance bonuses, and savings investment account.
  • Monthly allowance for meals, telework and groceries.
  • Experience bonus to be used for an “Experience” of your choosing every year.


The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

 

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

 

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

 

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

 

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

What the Team is Saying

Saloni
Alexia
Kate
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Provo, UT
5,000 Employees
On-site Workplace
Year Founded: 2002

What We Do

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 19,000 clients globally.

"We are in the business of empowering organizations to really understand what people want, and then act on it with empathy, speed, and scale. This is what Qualtrics Experience Management is really about." - Zig Serafin, CEO

Our vision, as an organization, is to improve the human experience.

Why Work With Us

We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Qualtrics Teams

Team
Engineering
About our Teams

Qualtrics Offices

OnSite Workspace

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.

Typical time on-site: None
HQProvo, UT
Colombia
Singapore Office
Argentina
Brazil
Amsterdam Office
Atlanta Office
Boston, MA
Canberra Office
CDMX, CDMX
Chicago, IL
Dallas, TX
Dublin, Ireland
Ghent Office
Hanyang, KR
Kraków Office
Novi Office
London, GB
Madrid Office
Melbourne Office
Milan Office
München, DE
New York, NY
Delhi Office
North Sydney, NSW
Paris, FR
Raleigh, NC
Reston Office
San Francisco, CA
Seattle, WA
Tokyo Office
Toronto Office
Washington, DC
Learn more

Similar Jobs

Qualtrics Logo Qualtrics

Customer Success Leader - Portfolio

Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
Mexico City, Cuauhtémoc, Mexico City, MEX
5000 Employees

Qualtrics Logo Qualtrics

Head of Customer Success, LATAM

Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
Mexico City, Cuauhtémoc, Mexico City, MEX
5000 Employees

Qualtrics Logo Qualtrics

Enterprise Support Specialist (Portuguese Speaking)

Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
Mexico City, Cuauhtémoc, Mexico City, MEX
5000 Employees

Qualtrics Logo Qualtrics

Renewal Specialist (Mexico City)

Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
Mexico City, Cuauhtémoc, Mexico City, MEX
5000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account