Customer Success Specialist - Mid Market

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact. 

💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we operate an end-to-end surplus food management solution, and influence legislation to reduce food waste.

📈 Scale:  We continue to grow fast. Our community of 100+ million registered users and 160,000+ active partners across 19 countries, have already saved 350 million meals from going to waste. We partner with some of the industry’s biggest names like Starbucks, Whole Foods Market, Metro, and Tim Hortons to drive social and climate impact.

⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in FastCompany list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.

**

We’re looking for an exceptional Customer Success Specialist - Mid-Market to join us and help grow our impact across the US based in Chicago. 

Your mission: 

We are seeking a proactive midmarket Customer Success Specialist to strengthen and expand our relationships with partners and uncover opportunities to save meals. In this role you will be the main contact for Key Partners and work closely with them on resolving issues and improving performance.  You will oversee the implementation and the lifecycle of client programs, working closely with Sales, Store Operations, and Marketing teams to maximize value and contribute to our mission of reducing food waste. You will focus on partner relationships, retention and data analysis to inspire stores towards a more sustainable behaviour to help us grow our mission 

Your role:

• You will manage your Key Partners and work to maximise their engagement with Too Good To Go and embrace the fight against food waste. You will spend most of the time talking with partners through phone, email, and directly on the field, building strong relationships with them, understanding their priorities and needs, and proactively identifying opportunities for a more productive partnership.
• You will be responsible for your KPIs and track them closely in order to set up proactive processes to ensure our partners have a high retention rate.
• You will offer a great customer experience while optimising the amount of meals saved. You are our best ambassador by embodying the philosophy and tone of voice of our brand
• You will develop in-depth knowledge of how Too Good To Go works to collaborate closely with other teams to spot challenges early on and enhance efficiency.
• You will analyse data, generate reports and provide recommendations on how to improve our KPIs. You conduct data analysis of store performance and suggest ways to make improvements, using data analysis to identify churn risks and supply opportunities, creating plans to implement these and actioning them.

 Requirements:

• Experience in Customer Success, Implementation, Account Management or Business Development. Industry experience that translates well include: food, hospitality, media and technology.
• Outstanding communication skills with excellent commercial acumen and who is able to build long-term relationships with stakeholders.
• Data-driven and able to gain insights from data and present it to stores for upselling and making recommendations.
• You have the ability to work cross-functionally to develop strategies to grow Key Account stores.
• You are energised by the perpetually changing environment that characterises a scale-up.
• You are a self-starter who is efficient and able to manage your own workload, but also get energy from working together in a team and actively contributing to team meetings and targets.
• You have a true passion for sustainability and fighting food waste - you understand the urgency of action for the planet.

 Our Values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer:

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,300+ colleagues across 19 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care to offer
• Flexible working schedule and hybrid working policy

Benefits:

• WORK FLEXIBLY: 
• Enjoy hybrid working from home and our great offices 
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
• Health insurance and pension plans (subject to country of employment).
• Additional days off for significant life events
• CELEBRATE & SOCIALISE
• Regular social events like summer and winter parties.
• Coffee, snacks and fully-equipped kitchens.
• Get to know our community with a monthly free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups

How to apply:

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging.

Certain US states/jurisdictions require Too Good To Go to include a reasonable estimate of the salary range for this role. A reasonable estimate of the range for new joiners for this role in the United States is a base salary of ~ $58,000 with an OTE of ~$70,000. Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to an individual's assigned work location, experience and expertise.

#LI-LO1