Customer Success Specialist - Bilingual Chinese, Online Ordering

Who We Are

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com

Position Summary:

Work with our restaurant partners to regularly review, retain and optimize their performance with Menufy by HungerRush. You will perform general client success duties such as client audits across various marketing channels and working with supporting teams to ensure clients are set up for optimal performance with Menufy, whilst also heavily focusing on the adoption of our game-changing marketing tool (HungerRush 360 Marketing) within our clientbase. You will use your client success skills to build rapport with clients and become a valued partner to their business via your expert Menufy product knowledge and recommendations. You will also have the opportunity to work closely with our highest volume restaurant partners to ensure continued success. This is a unique position as you operate in a hybrid role between client success and sales and is ideal for someone who wants to be at the forefront of an exciting, growing marketing solution.

This is a remote role.

Essential Responsibilities and Duties:

• Assess customer needs, provide expertise and knowledge on product features, and provide consulting services regarding available options.

• Design and implement customer retention strategies to increase loyalty and retain business

• Recover, optimize, maintain, and protect our customers’ information on search engines and Google Business Profiles

• Communicate with other organizations like Google Support to assist our customers' needs

• Schedule and conduct performance briefings with customers and work to find solutions for potential inquiries

• Act as a core driver for educating clients about our HR360 Marketing tool

• Work off certain target structures regards HR360M adoption 

• Maintain the highest level of knowledge about our competitors

Qualifications:

Eduacation 

• Minimum – High school diploma (or Equivalent)

• Preferred – Bachelor's Degree in Business or a related field

Experience

• Minimum of 2-year industry or related experience required

• Minimum of 2-year customer service/ customer success /sales experience required

• 1+ years of restaurant experience preferred

What You Need For This Position:

• A natural drive and aptitude for growth and ability to constantly spot opportunities to help you, your clients and your team thrive 

• A creative / out-of-the-box style thinker that is comfortable trying new ideas & strategies 

• A desire to ensure clients are successful and view Menufy by HungerRush as a valued partner to their business 

• An interest and passion for marketing solutions that help businesses grow

• Comfortable working off some target structures

• Strong relationship building skills

• Proficient with Microsoft Office (Excel and Word)

• Strong knowledge of Google Docs and Google Sheets

• Experience using Zendesk is preferred but not required 

• Experience using Gainsight is preferred but not required 

• Experience with Google Business Profiles, Apple Listings, and Bing Places for Business preferred

• Bilingual in Mandarin or other Chinese dialects

Additional Information

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.