About EliseAI
EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.
That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.
About the Role
We are looking for a Customer Success (CS) Operations Manager to join our team at EliseAI. This role will serve as the critical bridge between our Customer Success and Data teams, ensuring seamless data flow, system integrations, and operational efficiency. You will take ownership of our CS tech stack, optimize data management, and build scalable solutions to support our team.This is a highly technical role requiring strong data engineering, platform operations, and automation expertise, combined with a deep understanding of SaaS customer success processes. You will work closely with CSMs, Product, and Data Engineering to ensure our systems, workflows, and reporting infrastructure enable proactive and data-driven customer management.
Key Responsibilities
• Own and optimize the CS tech stack, including Planhat, Salesforce, and Snowflake, ensuring seamless data integration and usability.
• Design and implement data pipelines that improve reporting accuracy, customer health tracking, and automation across CS workflows.
• Work with APIs, webhooks, and automation tools to enhance system integrations and improve operational efficiency.
• Partner closely with the Data team to manage customer data, build reports, and ensure CS has the insights needed for decision-making.
• Develop and manage workflows in Salesforce, Planhat, and other CS tools to streamline processes like onboarding, renewals, and churn risk detection.
• Build dashboards and analytics solutions that provide actionable insights on customer health, retention, and expansion opportunities.
• Troubleshoot and resolve system issues, ensuring the CS team has uninterrupted access to accurate customer data.
• Collaborate with cross-functional teams, including Customer Success, Product, Operations and Data, to improve visibility and operational efficiency.
• Act as a subject matter expert for customer data architecture, best practices, and operational improvements.
Requirements
• 4+ years of experience in a CS Operations, Platform Engineering, or Data-focused role within SaaS.
• Strong experience with Salesforce or Snowflake administration, custom workflows, and integrations.
• Proficiency in Snowflake and SQL for data management, analysis, and reporting.
• Hands-on experience with APIs, webhooks, and automation platforms like Zapier.
• Strong problem-solving skills with the ability to design and implement scalable systems that improve efficiency.
• Technical acumen to work independently on system optimizations, troubleshooting, and process automation.
• Experience working cross-functionally with CSMs, Product, and Data teams to ensure smooth operations.
• Excellent communication skills, able to translate technical concepts into actionable insights for CS teams.
• Willingness to work in person at our NYC Headquarters 4-5 days a week.
Preferred Qualifications
• Experience with data architecture and customer success analytics in a SaaS environment.
• Familiarity with Python or JavaScript for automation and workflow enhancements.
• Understanding of customer success metrics, retention strategies, and lifecycle management.
• Previous experience in a platform engineering or systems operations role is a plus.
Why Join
Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.
Benefits
In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:
- Equity in the company in the form of stock options
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Monthly fitness stipend
- Unlimited vacation and paid holidays
Our brand-new NYC Midtown south office with an open floor plan has a fully stocked kitchen and we provide catered lunch. Outside of the Greater NYC metro area? We'll cover relocation packages and make the move exciting, not painful!
Job Compensation Range:
The salary range for this role is $110,000-$130,000. EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and bonus depending on the role. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected].
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What We Do
EliseAI is a machine learning technology company based in New York City. Our mission is to create conversational artificial intelligence that transforms industries crucial to sustaining our lives, starting with housing and healthcare.
Our state-of-the-art AI Assistant automates customer conversations across multiple channels to elevate customer service and improve the bottom line. Email, text, webchat, phone; we've built artificial intelligence that can respond to leads and customers 24/7 with accurate and helpful information. As of 2023, we’ve partnered with the top 200 property managers in America to automate leasing and increase access to housing.
Right now, we're in the process of expanding our offerings from the multifamily industry to encompass more industries, including healthcare. We're seeking candidates to join our fast-paced environment and tight-knit team committed to making a positive impact. Discover opportunities: https://www.eliseai.com/careers
Why Work With Us
We think big and build tech to create a positive impact on the world. You will have the chance to join a fast-paced environment and tight-knit team committed to making a positive impact with lots of opportunity to have a huge influence and build new products!
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EliseAI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a fully in-office company with a beautiful new office located at E 33rd Street and Park Ave. Our employees work in person 4-5 days per week.