About us
blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 6th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.
We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.
We have another exciting Customer Success Manager, Melbourne opportunity at Blue Apache!
With offices in Melbourne, Brisbane and Sydney, we are looking to grow our high performing Commercial Team in 2025.
Ideal candidate would be someone who has 1-2 years experience and comes from an Inside Sales Support, Customer Success or Account Manager background and loves nurturing customer relationships and sales!
This role will be based in the office 4 days a week with 1 day WFH.
Responsibilities
- Serve as the lead point of contact for all commercial matters related to your assigned client base.
- Ensure all whitespace, re-signs, risks, and outputs of the technology roadmaps are captured and maintained as Opportunities within the CRM.
- Provide quotations to customers
- Look after the ongoing retention of customers by negotiating contract resigns prior to their current contracts expiring.
- Ensure re-sign engagement is occurring with appropriate lead-up time to the existing contract end date.
- Maintain customer billing by regularly reviewing and auditing customer invoices in collaboration with the assigned Service Delivery Team.
- Develop deep, trusted advisor relationships across multiple levels of client stakeholders and executive sponsors within your accounts
- Extensive customer experience in IT technology, MSP or related industry.
- Previous experience working as a Customer Success or Account Manager.
- You have a keen interest in technology and can conceptualise consumption models.
- High attention to detail and commercial acumen.
- Dedicated and able to work to deadlines.
blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.
- We offer options for you to interview virtually.
- blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
- Regular social events and an awesome culture – work with a team of experts in their field
- Ongoing training and development including paid certifications.
- Quality hardware and laptop provided.
- Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!
Please note, all offers of employment at blueAPACHE are subject to police clearance checks
Top Skills
What We Do
Since 1998, blueAPACHE has been helping organisations access technology to their business advantage. We achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.
blueAPACHE is renowned for helping organisations grow by removing the IT capital investment required to fund expansion. By delivering IT as a Service, blueAPACHE has revolutionised the way organisations access technology and communications with affordable solutions that provide true scalability, elasticity and agility.
Our team of industry specialists work together to provide outstanding solutions to the complex technology problems. In addition to taking ownership of our clients’ IT challenges, we also leverage technology to improve business performance, align strategy, and drive their business objectives.
With technical expertise, experience and infrastructure, blueAPACHE are the ideal technology partner for organisations looking for a professional IT services partner that will enable them to free up capital expenditure and focus on their core business – knowing that their IT is aligned to their needs, tailored for their objectives and underpinned by a team of industry experts
