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The Support Operations Engineer provides technical support and troubleshooting to clients, ensuring quick resolution of IT issues. This role involves collaboration with the Service Desk team and other departments to address problems, escalate issues, and maintain customer satisfaction.
The Senior Project Engineer (Systems) is responsible for advanced systems engineering support, mentoring L3 engineers, designing and implementing virtualization solutions, ensuring projects are delivered on time within scope, and adhering to ITIL frameworks in managing incidents and changes.
The Senior Network Engineer will oversee infrastructure projects involving advanced network solutions, provide guidance to project engineers, collaborate with clients and presales teams, and enhance core network services while ensuring project delivery from inception to closure.
The Senior Project Engineer (Systems) is responsible for providing advanced infrastructure support, mentoring junior engineers, and overseeing the design and implementation of various systems and solutions. The role includes managing project plans, adhering to ITIL standards, and delivering technical projects effectively.
The Senior Network Engineer will oversee infrastructure projects including the implementation of Firewalls, SD-WAN, Switching, and Wireless solutions. Responsibilities include planning network designs, guiding project engineers, collaborating with clients and other teams for project delivery, and ensuring adherence to technical and project specifications. Travel to customer sites may be required for project-related tasks.
The Support Operations Engineer will provide technical support and troubleshooting assistance to clients, collaborating with the Service Desk team to resolve IT issues, escalate complex problems, and ensure high customer satisfaction.